Upon checking in my first stay the staff were wonderful and friendly. The room, not great. Every dish available was in the dishwasher, which was broken, and full of water so if we needed any dishes we had to wash them with bar soap, since dish soap was not available. The beds were hard, lumpy and uneven. I woke up with my back and sides aching. Worst nights sleep ever. The bathroom door lock also was broken, which is not great with curious small children, traveling with you. "Breakfast" is a prepackaged single waffle, box of cereal, etc and a kids fruit cup, that you get from the front desk in a brown paper bag. Nothing impressive. Second night stay, when checking in to switch rooms, the girl at the front desk was nowhere to be found, then when found, there were zero pleasantries. She seemed to have no customer service abilities, whatsoever. The second room had every dish still in the dishwasher, as was the case in the first room. Apparently, new guests are tasked with a chore, upon arriving? Not an impressive experience.