We were not enamoured with this hotel. Upon arrival, we were told our room was facing the parking lot. We asked if there was a possibility of changing our room to the water view. The girl looked up to see if there were other rooms available, and she said YES... actually we do have a few rooms available on the water view side. AND then she claimed "Oops!" we were not entitled to an upgrade to switch our room (even though there were more than one available) because we purchased the room on Expedia. She claimed she was not allowed to "upgrade" our reservation unless we booked directly with the hotel! (NOT IMPRESSED!!!). I have not heard of this rule before, as we have always been welcomed at all hotels I have booked through Expedia, and had not had this experience before!
NEXT... when we arrived in our room, and were getting ready for bed, there were long hairs on the sheets - which clearly did not belong to me or my husband! YUCK!
When towels were replaced on the second day, one was soiled so badly, it appeared the laundry did not clean the towel well, and no-one noticed to have that towel removed from the outgoing pile!
When we departed... the clerk at the front desk just asked if I wanted a hard copy of my bill or emailed. HE never even asked how our stay was, did we enjoy the Hotel, or wished us a "pleasant departure"!!!
ON a good note: The restaurant in the hotel was terrific, and the wait staff were delightful. WE got to eat outdoors - which was beautiful!