With a stay at Pier House in St Austell, you'll be in the historical district, within a 15-minute drive of Eden Project and Charlestown Harbour. .This beach bed & breakfast is 0.1 mi (0.2 km) from Charlestown Shipwreck and Heritage Centre and 0.2 mi (0.4 km) from Charlestown Beach.
Lost Gardens of Heligan - 10 min drive - 6.1 miles
Eden Project - 12 min drive - 4.3 miles
Getting around
St Austell Station - 8 min drive
Newquay (NQY-Newquay Cornwall) - 28 min drive
Restaurants
St Austell Brewery - 5 min drive
Hicks Bar St Austell Brewery - 5 min drive
Poltair Park Cafe - 5 min drive
Francines Fish - 3 min drive
The Brit - 3 min drive
About this property
Pier House
Beach bed & breakfast with a restaurant and a bar
Pier House offers 23 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 42-inch Smart televisions come with digital channels.
Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Stay in one of 23 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.
At Pier House, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge.
The front desk is staffed during limited hours.
Pier House has a restaurant on site.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Offsite parking available (GBP 8 per day)
Street parking available
Food and drink
A bar/lounge
A restaurant
Conveniences
Limited-hour front desk
Guest services
Housekeeping (daily)
Outdoors
Outdoor furniture
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Hardwood flooring in public areas
Tile flooring in public areas
Upper floors accessible by stairs only
More
3 floors
Smoke-free property
Traditional architecture
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
42-inch smart TV with digital channels
Food and drink
Coffee/tea maker
Electric kettle
More
Access via exterior corridors
Desk
Heating
Iron/ironing board on request
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18
Check-out
Check-out before 10:30 AM
Special check-in instructions
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from December 25 to December 25:
Bar/Lounge
Dining venue(s)
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Nearby parking fee: GBP 8.00 per day (150 ft away)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
Property is also known as
Pier House Charlestown
Pier House Hotel Charlestown
Pier House Hotel St Austell
Pier House St Austell
Pier House B&B St Austell
Pier House Hotel
Pier House St Austell
Pier House Bed & breakfast
Pier House Bed & breakfast St Austell
Pier House Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Gicen the stay was booked very last minute we could not have chosen better.
On arrival Will was very helpful with checkin.
The room with uts sea view was wonderful and worth every penny.
Comfy bed, modern bathroom, well stocked mini bar. Restaurant foid was of a high standard.
Room 21 is tge room
great stay at The Pier House..... confortable bed lovely little touches like 2 free korevs in the fridge, changing robes to borrow and treats for my dog. room was quite warm as window didnt open much but a fan was quickly provided which helped.
The hotel staff were all so friendly and the room cleanliness and style was amazing! The DAB radio in the room was a great touch, we listened to it in the mornings when waking up and when getting ready to go down for dinner! The food was delicious, including the breakfast!
Large comfortable bed, good thick curtains (I like it dark!) Roomy shower too with rain Forest and hand held shower. Wonderful views and excellent sun terrace, superb breakfast choice, pancakes were amazing. Plus I absolutely loved all the paintings and decor style, lovely relaxed feel. Would definitely go again. (I already knew Charlestown well)
A mixed bag here - newly refurbished after a fire and only been open a few weeks.
The rooms are nice enough with some lovely touches (the Pier House waterproof jacket an excellent idea) and extremely comfortable beds with wonderful crisp linen.
Hotel services need some improvement - too few staff when arrived due to rota mixup so had to wait ages to be checked in (not great after a 4.5 hour drive) - the hanging rail in the bedroom is only accessible for individuals over 6ft tall (seriously!) and there were several light bulbs missing - even after a 5-day stay - not rocket science to sort those surely??!! Oh - and not much storage space.
On the plus side the food and service and all of the team in the restaurant were excellent - great choice and very very well cooked - everything I chose was delicious - and looked after admirably by all of the team.
Would I stay again - not sure - would need to find out the facilities of the room and whether I could hang up my clothes for the week !
Fantastic location, parking just up the street (my low van doesn't like the very cobbled car park).
Food great, staff great. Lots of cool extras like dryrobe and beach bag in room.
A last minute get away and we were pleased we chose the Pier House🙌
The decor is beautiful and the establishment is super clean! Our bedroom was small but had everything we needed and the staff were lovely.
The only down side is there is no air con and in the height of summer the room was extremely hot!! It would be good if there were fans available.
on a small note, our room was towards the back and we were woken up by staff talking very loudly at 5am!! forgetting guest rooms are above the outside part.
Stacey
Stayed 2 nights in Jul 2024
10/10 Excellent
peter
Aug 3, 2024
peter
Stayed 1 night in Aug 2024
4/10 Poor
GD
Business traveler
Aug 2, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Poor service and cleaniness
It took 30 minutes to check-in, very strict not before 3.00pm, no toilet rolls in room. Bathroom not cleaned and left wet twoels on floor plus moved dirty coffee cups into bathroom - why? Dinner service was extremely slow and you had to get up to get a waitress.
From the moment we arrived we were treated as though we were the only people there. From reception to dining room and bar all members of staff were courteous and welcoming. The room and the view from it were unbelievable. The bed was enormous and extremely comfortable. The food in the dining room was amazing with perfect sized portions. The selection of real ales (my favourite tipple) was excellent as was the wine ( the bosses favorite). I cannot give enough praise for this hotel, in fact, we enjoyed our stay so much we have already booked to stay there over Christmas next year. To all staff at the Pier House Hotel a massive thank you.
Very good indeed but was cold during the night and there were no blankets in the room. Ask beforehand! Also no toiletries in bathroom except fixed soap/shampoo dispenser.
A very warm welcome on arrival set a very good impression. My room was pleasantly decorated and well maintained. The bed was very comfortable and with no external noises, I slept very well. The breakfast was good, again with very welcoming and helpful staff.
There was limited on-street parking directly outside of the hotel or a free carpark a short walk away.
A lovely hotel in a very picturesque, sleepy part of Cornwall