6/10 Okay
Hilary A., Utah, United States
Dec 12, 2024
Disliked: Cleanliness
Some things can’t be overlooked
We booked this property for a long, Thanksgiving weekend while visiting our son at school. The full kitchen and double oven were a big selling point. Unfortunately, when we attempted to use the upper oven for some of our Thanksgiving meal prep, we found that it doesn’t work, which left us in a bind. When we attempted to contact the host about the issue, he didn’t reply. That evening, we discovered a mouse on the kitchen countertop and found droppings inside dishes in one of the cabinets. When we contacted the host about that we were told someone would come the next morning and set traps, which they did, placing several in locations we hasn’t seen mice and wouldn’t have thought of, despite the fact that the person told us they had “never had mice in this cabin before”. By the next morning, we had caught 3 mice (which we were left to dispose of ourselves) and saw one more which got away. We couldn’t keep any of our food or paper products on the counters or floors and had to prewash every dish we wanted to use throughout our stay.
The cabin was cute and comfortable and the location was nice, but with the issues we encountered, we would not stay again. We were very disappointed that the host didn’t even offer a partial refund considering that mice are a health hazard.
Hilary A.
Stayed 4 nights in Nov 2024