4/10 Poor
Brendon
Traveled with family
Oct 2, 2024
Disliked: Amenities, property conditions & facilities
This was a special event for my wifes birthday. It didn't feel at all special, birthday requests were ignored. The room was overlooking a service yard, bins and bottle noise was bad. However we were in an old part of the hotel. The room was very cold and the sound insulation was non existent. The staff however enthusiastic were all teenagers and there seems to be little senior management. On our arrival, we asked if it was necessary to book the restaurant, the reply was it was not. We arrived at 20, 00 and they said to come back at 8.45pm, when we did we were told the kitchen was closed. After some discsions, we were shown a table, we were served 21.30. My worst experience was the car valet, 35 per night, but my beautiful Bentley whizzed passed passed me twicet outside the hotel at speed, i crossed to the other sidebodbthe road and he sped past me, before being left on a zebra crossing on the zig zag lines ( an arrestable office). This was a 550 GBP per night room, it fell very short of all of my expectations. Old Course or Fairmont, both of which i have stayed before, better all-round and much better value. For info, I am a very frequent traveller, I almost never post reviews, but this location needs to be highlighted on this occasion. Poor show.
Brendon
Stayed 2 nights in Sep 2024