2/10 Terrible
Ross
Aug 23, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the checkln desk and as soon as i spoke with my scottish accent i had a sense that i was not welcome and this transpired to be true. This hotel has 320 chalet type rooms and we were given disabled room 319 away in the far corner furthest away from the reception breakfast and pool and my wife did not feel secure. The rooms look nothing like the photos on the Hotel.com site and soon as we opened the door we could smell cats urine and it did not look clean the toilet door just about fell off. We reloaded our car and went to another hotel.I could not go in to reception for fear of losing my temper so the wife went in and told the recepionist that we were checking out. What the recepionist said to my wife was WE HAVE BETTER ROOMS THAN THAT CAN I MOVE YOU so my replied so you are telling me you gave us a terrible room on purpose. I will be wanting a refund from Hotels.com.
Ross
Stayed 1 night in Aug 2024