2/10 Terrible
Amanda
Traveled with family
Aug 17, 2024
Disliked: Staff & service, amenities, property conditions & facilities
I did not enjoy my stay. Originally, I was travelling with my youngest sister (17 years old). My middle sister surprised us on this trip. I tried to get a bigger room but they were fully booked online and it was too late to cancel. The three of us ended up sharing one bed and room which we prepared for since I was unable to upgrade. What surprised me was the host charged me an additional 120 euros plus the city tax with no extra amenities (not even a cot). This was the only hotel that gave us a hard time on our 12 day trip across Italy (Sorrento, Florence and Rome). Our other stays were very accommodating and allowed us to upgrade or just charged us the additional city tax. In addition, the bathroom shower was clogged our whole trip and the wifi barely worked. The location is okay, it’s a little hard to find but it’s located about 15 min to the centre and train station. I wouldn’t recommend this stay, no one is there to help you but they are watching you. Upon check out there is not a secure location to leave your bags if you need like other hotels. Honestly, the had horrible customer service.
Amanda
Stayed 3 nights in Aug 2024