Easy parking and check-in, clean nice sized room but fairly basic ( Family) . Double bed comfy. Wi-Fi good.
Really fed up no hot water in the morning, apparently the boiler stopped working which was very annoying as no way to have shower. Engineers turned up quickly we saw them from the breakfast room, but time we checked out at 10am still no hot water.
No offer of a discount or reduction on a return visit, etc, we thought something could have been offered.
Check out at 10am too early! Breakfast very busy and slow service, thought they could be better organised.
"Games room" a let down as just a mini amusment arcade, thought could have a table tennis table, etc.
Pub over the road was expensive but good food. Food in hotel very basic menu designed for kids and "restaurant/ breakfast room" plain and basic - no atmosphere.
Overall a good quiet sleep and if passing-may return again, lots of nice countryside nearby and of course if you are visting Wookey Hole its on the site.