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The Palm at Playa

4.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Palm at Playa

Outdoor pool, open 11:00 AM to 10:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 11:00 AM to 10:00 PM, pool umbrellas, sun loungers
Exterior
Down comforters, in-room safe, individually furnished, blackout drapes
Deluxe Room | Dining room

Reviews

8.0 out of 10

Very good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Breakfast available
  • Room service

Explore the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    1 min walk
  • Don Mario Steak and Pasta House
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    6 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    11 min walk

Room options

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

  • 646 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft | Down comforters, in-room safe, individually furnished, blackout drapes

Loft

  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

  • 861 sq ft
  • Sleeps 2
  • 1 King Bed

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$61 total
includes taxes & fees
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About the neighborhood

Playa del Carmen

With a stay at The Palm at Playa, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach. .This hotel is 0.5 mi (0.7 km) from Playa del Carmen Maritime Terminal and 0.6 mi (0.9 km) from Mamitas Beach.

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach - 11 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

Hotel with free parking, steps from Quinta Avenida
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Each accommodation is individually furnished. Beds feature down comforters. 40-inch Smart televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 66 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and ceiling fans.
Be sure to enjoy recreational amenities including an outdoor pool and a spa tub. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Local cuisine breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee.

Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Guests may use a ferry terminal shuttle for a surcharge, and free self parking is available onsite.
Local cuisine breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon.
Rooftop - Overlooking the ocean and pool, this rooftop bar specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited onsite parking

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Rooftop

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Elevator

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 11:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

The Palm at Playa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 469 out of 1003 reviews" "
Rating 8 - Good. 240 out of 1003 reviews" "
Rating 6 - Okay. 144 out of 1003 reviews" "
Rating 4 - Poor. 73 out of 1003 reviews" "
Rating 2 - Terrible. 77 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The rooms we had was very large with a large living area and basic kitchen amenities. The bedroom was also large with a huge bathroom and plenty of storage space. The only shortfall was the rooftop pool and bar. The pool seemed neglected and was green on 2 days we were there. There were only 4 lounge chairs, 2 of which were not usable due to ripped bed and when we asked for an umbrella they finally found 1 that wasn't broken on the 3'rd try. We are hoping that the fact they were updating the bar roof that they realize things need to be addressed. We used to visit this rooftop pool when they had day passes several years ago and it was beautiful. I hope they bring it back to its glory days. We would return in the future as the staff was very nice and accomodating, the rooms were comfortable and the price point was very good. Great location!
Stayed 8 nights in Sep 2024

10/10 Excellent

JOEL, houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien situado, el estacionamiento es un plus y super conveniente, el Roof top espectacular y muy bien precio en comida y tragos
Stayed 3 nights in Sep 2024

10/10 Excellent

Russell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly good value for money, very large room and ideal location
Stayed 10 nights in Sep 2024

4/10 Poor

Alberto, cancun

Disliked: Cleanliness, amenities, property conditions & facilities
no
Stayed 1 night in Sep 2024

10/10 Excellent

Ricardo, Whittier

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena las atenciones del staf .. recomiendo este hotel para una estancia en Playa del Carmen..
Stayed 1 night in Sep 2024

10/10 Excellent

Ricardo, Whittier

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buenas las atenciones en mi estancia y recomiendo este hotel..
Stayed 2 nights in Sep 2024

4/10 Poor

Victor, Toronto

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very poor service. The hotel needs maintenance
Stayed 7 nights in Sep 2024

6/10 Okay

Denis

Traveled with family
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Bruce

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot
Stayed 2 nights in Aug 2024

6/10 Okay

Carmita

Traveled with partner
Property was nice. They ran out of towels during our stay which was off putting, but all in all it was a good stay and it was in a good location close to the fun!
Stayed 2 nights in Sep 2024

4/10 Poor

Jason

Disliked: Cleanliness, property conditions & facilities
One night no more.
The room was extremely dusty. And a number of the lights were burned out and had not been replaced. The fridge in the room didn't work at all. The loud music in the neighborhood is to be expected.Don't joke yourself. The friendliness of the staff and the comfort of the bed were by far the positives. The hotel is very secure and safe with the guard at the front entrance.
Stayed 2 nights in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

omar

Liked: Cleanliness, amenities, property conditions & facilities
I forget my I phone charger and I asked them if they found it and they denied, I thought the staff is nice and trusted
Stayed 5 nights in Aug 2024

10/10 Excellent

Traci, Glen Rose

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Víctor

Traveled with partner
Excelente precio y ubicación.
Stayed 4 nights in Sep 2024

6/10 Okay

brenda

Traveled with family
Liked: Cleanliness
nice top roof pool convenient parking although the layout of the room kinda weird and inconvenient if sharing room with more people front desk lacks of attention
Stayed 6 nights in Aug 2024

10/10 Excellent

Fabio A

Stayed 3 nights in Aug 2024

10/10 Excellent

Oscarlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are really Nice people and everything was clean. Also is the best location
Stayed 1 night in Aug 2024

10/10 Excellent

Luis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely come back again, it’s in a perfect area to get to everything. The only downside is that there is construction next door and you can hear it a lot.
Stayed 2 nights in Aug 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Mumsaz

Traveled with partner
Liked: Staff & service, property conditions & facilities
Nice
Stayed 4 nights in Aug 2024

6/10 Okay

Clifford

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cleaned room to late
Stayed 6 nights in Aug 2024

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a standard king room. The bed was comfortable and the shower was great. It was clean. The only thing I would change is to add a chair because there was nothing to sit on besides the bed.
Stayed 2 nights in Aug 2024

6/10 Okay

Stephen, Calgary

Traveled with partner
Liked: Cleanliness, staff & service
It’s a nice location if you want to be close to 5th ave. Rooftop pool is nice. Electrical problem with the air conditioner in our room. Fully understandable however all attempts to have someone look at it were ignored. I just stopped, staff wanted nothing to do with it Also, elevator was down, again understandable but there seemed to be no attempt to service it.
Stayed 3 nights in Aug 2024