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Platinum Yucatan Princess Adults Only

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Platinum Yucatan Princess Adults Only

View from property
Exterior detail
Aerial view
Aerial view
Free minibar, in-room safe, desk, blackout drapes

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • Hot Tub
    Hot Tub
  • All inclusive
    All inclusive
  • Spa
    Spa

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    16 min walk
  • Gran Coyote Golf
    7 min drive
  • Punta Esmeralda Beach
    14 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    22 min drive

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Swimout (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | Free minibar, in-room safe, desk, blackout drapes

Suite, Round Bed (Honeymoon)

  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

About the neighborhood

Playa del Carmen

When you stay at Platinum Yucatan Princess Adults Only in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive hotel is 5.9 mi (9.6 km) from Playa del Carmen Main Beach and 7.5 mi (12.1 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 16 min walk - 0.9 miles
  • Gran Coyote Golf - 7 min drive - 2.4 miles
  • El Camaleón Mayakoba Golf Course - 8 min drive - 2.4 miles
  • Punta Esmeralda Beach - 14 min drive - 3.4 miles
  • Playa del Carmen Main Beach - 20 min drive - 6.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬9 min walk
  • ‪Privilege Lounge - ‬13 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Restaurante Hacienda - ‬15 min walk

About this property

Platinum Yucatan Princess Adults Only

Adults-only beachfront hotel with a spa tub
Platinum Yucatan Princess Adults Only offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 470 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 13 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Yucatan, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the beach bar or one of 8 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This hotel has facilities measuring 6426 square feet (597 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Nightclub
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults
Platinum Yucatan Princess
Platinum Yucatan Princess Adults Only Hotel
Platinum Yucatan Princess Adults Only All inclusive
Paltinum Yucatan Princess Adults Only All Inclusive
Platinum Yucatan Princess Adults Only Playa del Carmen

Reviews

8.2

Very Good

Rating 10 - Excellent. 1120 out of 2270 reviews" "
Rating 8 - Good. 575 out of 2270 reviews" "
Rating 6 - Okay. 302 out of 2270 reviews" "
Rating 4 - Poor. 146 out of 2270 reviews" "
Rating 2 - Terrible. 127 out of 2270 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
We were there while a hurricane was going to hit and all the employees were so well prepared. I loved it so much and will definitely be returning
Stayed 4 nights in Jul 2024

4/10 Poor

Amber

Liked: Cleanliness
Disliked: Staff & service
This property is not handicap accessible and is not disability friendly
Stayed 6 nights in Aug 2024

10/10 Excellent

Sarmad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 6 nights in Jul 2024

4/10 Poor

TRACIE

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This last visit was our 6th time at PYP and has consistently been our favorite resort in Playa Del Carmen. We will NOT be returning however. The appalling behavior that is allowed by other guests and the lack of action by security lead to a frightening confrontation between myself (female, 110 lbs, 51 years old) and a young male guest nearly three times my size. This type of behavior is unacceptable and the resort took no action from the many complaints against this man from multiple guests. In ignoring the complaints, this behavior continued to the point of violent threats against myself and other guests in the same pool. PYP needs to retrain their security staff immediately.
Stayed 1 night in Jun 2024

8/10 Good

Pnina Liat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but food is mediocre. The hibachi was great although it was disappointing that they didn’t offer authentic Mexican cuisine. The room service menu was more like a glorified fast food menu with nothing but a burger, pizza, hot dog, fries and ham and cheese sandwich. I couldn’t even get a fruit plate or espresso sent to the room for breakfast, even though it’s available in each restaurant on the property. The restaurants are not all open at the same time. One or two are bound to be closed & after 10pm, you’re stuck with fast food options on the room service menu or at the bar. The beach is amazing but watch for the mapachi (Mexican raccoons). They’re adorable but also get into your bags if they smell food. Then there’s the beach security who takes his job of segregating guests with a grey resort bracelet from those with a black bracelet (apparently VIP) very seriously. He literally made us gather our belongings and move farther down to where the chairs are hard plastic as opposed to the soft cushioned ones in the “VIP section”. I’ll also mention that we spent every day of our seven day stay laying on those comfy chairs until the very last day when we were suddenly informed that we were not permitted to utilize that section of the seating area. Overall it’s a nice resort. The all inclusive is a huge bonus despite the crappy room service and late night options. The staff are all super nice, with the exception of the 7th day beach patrol 🙄
Stayed 7 nights in Aug 2024

6/10 Okay

Dayton

Traveled with partner
Liked: Cleanliness, staff & service
.
Stayed 6 nights in Aug 2024

8/10 Good

Wai Lok Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

Raniya

Traveled with partner
Liked: Amenities, property conditions & facilities
This place was way way too quiet for an adult resort. And too strict with their dress code. Couldn’t take food outside their buffet to have a bite on the patio . Not a lot of smoking areas
Stayed 5 nights in Jun 2024

10/10 Excellent

Cara

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Shannon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful. Need to improve the welfare of the natural habitat, especially the wildlife.
Stayed 6 nights in Aug 2024

8/10 Good

Kurt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was very rocky, which we didn't expect. There are many pools which we used during our stay.
Stayed 6 nights in Jul 2024

6/10 Okay

Alison

Traveled with family
It was okay. We got there and our ac didn’t work. We had to fight with them to get switched to a different room. Once we got to a different room, the ac was working but the shower was had very low water pressure compared to the other room. Food was alright, plates were kinda small. Cleaning ladies came in every day and made our bed for us and tidied up our room.
Stayed 5 nights in Aug 2024

4/10 Poor

Mirza Elda

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was decent, but the staff was TERRIBLE. The difference of how they treat Mexicans vs foreigners is APPALLING. My friends and I were mistreated in every restaurant and made to wait for almost an hour while foreigners sat, dined and left and we'd barely gotten drinks. The DJ they hired played the same 10 songs the entire time we were there (almost a week), and when we asked him to change it, he replied he was busy. The aircon was not properly maintained and smelled like mold and humidity everywhere you went. Snacks were limited in time and variety, very disappointing. Restaurant times were also limited and you had to be chasing the "right time" to eat, or you were out of options. Rescuable, some of the staff and the room were okay although the bathroom distribution was inconvenient. Would definitely never stay here again.
Stayed 3 nights in Aug 2024

6/10 Okay

Rick

Liked: Property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff . It was easy and simple to get around the property. The beach isn’t the cleanest but plenty of pools on the property. I would recommend .
Stayed 5 nights in Aug 2024

10/10 Excellent

Eddy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and attentive to your needs. The food was delicious. There are many different forms of entertainment. Overall amazing place to stay, 10/10.
Stayed 5 nights in Aug 2024

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Julien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, quiet and friendly resort. Beach area not the greatest! Water wasn’t swimmable due to algae.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 6 nights in Jul 2024

8/10 Good

Tonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we really enjoyed our stay. It is a large spread out resort with varied activities, restaurants, pools, great beach, tennis courts (that are in good condition) and a nice well sized room. The service was great from every source of need. Very helpful. We asked to exchange one of our expeditions (knowing it was past cancellation requirements) and they accommodated us easily. We didn't get paid the difference but we weren't expecting that. The beach was our favorite. Nice huts to lay under and the seaweed was raked up every couple days. There is no getting around the seaweed and felt they did really try their best to keep it from being a nuisance. Our only complaint was the breakfast and lunch buffet. While they have a huge variety, it just got old. Most of the options are processed or have been used over and over so they have a bit of a stale component. It would be so nice if they added a sit down lunch and breakfast option. The options for the evening are excellent and we really enjoyed our dinners. We wouldn't go back just because we like to try new things but we do recommend this resort.
Stayed 7 nights in Aug 2024

6/10 Okay

Jose

Traveled with family
The only good experience we had at this property was provided by one person, Alfredo, one of the bellman. He was very nice and genuinely try his best to made us feel welcome.One thing we noticed is that the mayority of the staff, as soon as we spoke in spanish, were rude and treated us very different than guests that spoke other languages.Especially the front desk agents at our arrival. The bed was horrible, bowed in the middle. Pools close at 8pm (this is supposed ti be an adults only hotel) I can go on and on.
Stayed 4 nights in Aug 2024

6/10 Okay

Jason, Pearland

Traveled with partner
Stayed 5 nights in Aug 2024

6/10 Okay

Elvis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very beautiful resort, clean, and friendly staff. I buffet food is 6 out of 10. I was disappointed in the food quality, only have one beer selection. Also the restaurant are okay, certain items in the restaurant cost extra not included in a all inclusive resort, they have a restaurant called Sky, must pay for everything in the restaurant, kinda defeats the all inclusive resort. Thea shows are pretty good especially the Grease show, the pirates show not so much. Overall I would recommend staying here, but if you want more than look elsewhere.
Stayed 4 nights in Aug 2024

8/10 Good

Crystal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What we did not like about this hotel was that the cleaners try to come clean your room well before the 12pm checkout time. We were still in the room at 11:30am and two different staff barged into our room. I also did not like how rude some of the concierge staff are when asking questions but also the ridiculous amount of money they charge for late checkout! It was about 200USD to check out at 2pm...crazy. They also don't do room decorations for birthdays like some other resorts do, which is a shame...
Stayed 7 nights in Aug 2024

10/10 Excellent

Mariela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is overall friendly, the rooms are great we got a swim out room which was such a plus Great experience overall
Stayed 4 nights in Aug 2024