This leg of our 2.5wk trip was greatly disrupted by a bazaar accident we had on the autostrada, just minutes before arriving at the hotel. It was too early for checking, but we had planned to drop off the bags. We just happened to catch Valentina before she left for a couple of hours, & she was so sweet & sympathetic. We were rattled by what had happened, & she went out of her way to comfort us. She helped us connect our phones to the Wifi & offered us refreshments while we waited for housekeeping to prepare our room (early, due to the circumstances). She later made multiple phone calls on our behalf, trying to connect us with local police, towing services, rental car agency, etc. Due to recent storms & short staffing, no one was responding, & Valentina (& her colleague, Giana?) tried so hard to comfort & help us. We are most grateful. As for the hotel, it's clean, modern & well-appointed. Light & bright apartment that is just adjacent to the busline into the old town (get tickets at the cafe or Tobacci). My only complaint (constructive criticism) is the living room area: We had a daybed instead of sofa, which was very uncomfortable, & there was no coffee table or end tables on which to set a drink. There was only a single light over the dining area, so at night it was unpleasantly dark. The simple addition of a side chair, an accent table & a floor lamp or two would have made the space perfectly suitable, but swapping the hard daybed for a sofa would have made it 5 stars.