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Grand Rotana Resort & Spa

5.0 star property

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your current months are December, 2024 and January, 2025.
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January 2025

Photo gallery for Grand Rotana Resort & Spa

3 outdoor pools, open 8:00 AM to 5:00 PM, free cabanas, pool umbrellas
Private beach, beach cabanas, sun loungers, beach umbrellas
Property entrance
Private beach, beach cabanas, sun loungers, beach umbrellas
3 outdoor pools, open 8:00 AM to 5:00 PM, free cabanas, pool umbrellas

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Housekeeping
    Housekeeping

Explore the area

Map
Shark's Bay, Sharm El Sheikh, South Sinai Governorate, 46619
  • Shark's Bay
    5 min walk
  • Sharm El Sheikh Golf Resort
    5 min drive
  • Shark's Bay Beach
    14 min drive
  • Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.)
    13 min drive

Room options

View all photos for Suite, 1 Bedroom (Sea Front)

Suite, 1 Bedroom (Sea Front) | Down comforters, Tempur-Pedic beds, minibar, in-room safe

Suite, 1 Bedroom (Sea Front)

  • 743 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, Sea View (Pool View)

Panoramic Room, 1 King Bed, Sea View (Pool View) | Down comforters, Tempur-Pedic beds, minibar, in-room safe

Panoramic Room, 1 King Bed, Sea View (Pool View)

  • 355 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Panoramic Room, 2 Twin Beds, Sea View (Pool View)

Down comforters, Tempur-Pedic beds, minibar, in-room safe

Panoramic Room, 2 Twin Beds, Sea View (Pool View)

  • 355 sq ft
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Garden View

Down comforters, Tempur-Pedic beds, minibar, in-room safe

Room, 1 King Bed, Garden View

  • 355 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Sea View

Down comforters, Tempur-Pedic beds, minibar, in-room safe

Room, 2 Twin Beds, Sea View

  • 355 sq ft
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Business Lounge Access (Sea Front)

Down comforters, Tempur-Pedic beds, minibar, in-room safe

Room, 2 Twin Beds, Business Lounge Access (Sea Front)

  • 355 sq ft
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Business Lounge Access (Sea Front)

Down comforters, Tempur-Pedic beds, minibar, in-room safe

Room, 1 King Bed, Business Lounge Access (Sea Front)

  • 355 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Garden View

Down comforters, Tempur-Pedic beds, minibar, in-room safe

Room, 2 Twin Beds, Garden View

  • 355 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds (Sea Front)

Room, 2 Twin Beds (Sea Front) | Down comforters, Tempur-Pedic beds, minibar, in-room safe

Room, 2 Twin Beds (Sea Front)

  • 355 sq ft
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Sea View

Room, 1 King Bed, Sea View | Down comforters, Tempur-Pedic beds, minibar, in-room safe

Room, 1 King Bed, Sea View

  • 355 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Sea Front)

Room, 1 King Bed (Sea Front) | Down comforters, Tempur-Pedic beds, minibar, in-room safe

Room, 1 King Bed (Sea Front)

  • 355 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Sharm El Sheikh

When you stay at Grand Rotana Resort & Spa in Sharm El Sheikh, you'll be on the waterfront, within a 15-minute drive of Shark's Bay and SOHO Square. .This beach hotel is 4.2 mi (6.8 km) from Domina Coral Bay Congress Centre and 12.4 mi (20 km) from Nabq Bay.

What's nearby

  • Shark's Bay - 5 min walk - 0.2 miles
  • Sharm El Sheikh Golf Resort - 5 min drive - 1.6 miles
  • SOHO Square - 11 min drive - 2.9 miles
  • Domina Coral Bay Congress Centre - 12 min drive - 4.3 miles
  • Shark's Bay Beach - 14 min drive - 5.4 miles

Getting around

  • Sharm El-Sheikh Intl. Airport (SSH) - 13 min drive

Restaurants

  • ‪Бичес Жрака - ‬9 min drive
  • ‪Бухай бар - ‬12 min drive
  • ‪Басик С Барчиком - ‬10 min walk
  • ‪4009 - ‬19 min walk
  • ‪Кафе " У Рамзесика - ‬10 min walk

About this property

Grand Rotana Resort & Spa

Luxury hotel on the beach, with 3 outdoor swimming pools
Grand Rotana Resort & Spa offers 526 accommodations, which are accessible via exterior corridors and feature minibars and safes. Tempur-Pedic beds feature down comforters. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps).

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, a health club, and in-room fitness are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen The Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Make yourself at home in one of the 526 guestrooms featuring minibars. Your Tempur-Pedic bed comes with down comforters. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Mediterranean hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). If you'd like to spend the day shopping, you can hop on the complimentary shuttle.
Enjoy international cuisine at Ramses, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the poolside bar or one of 6 bars/lounges, or 2 beach bars. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Sharm El Sheikh? This hotel has 1615 square feet (150 square meters) of space consisting of conference space and 5 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Ramses - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Mezzaluna - This poolside restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
The Palms Bar & Grill - This beach café specializes in local cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Silk Road - This poolside fine-dining restaurant specializes in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
SkyBar - This bar serves dinner only. A children's menu is available. Open daily.
Late night fare is available from 24-hour room service.

Languages

Arabic, Belarusian, English, German, Italian, Russian, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free shopping center shuttle
  • Limo/town car service
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 15 per person
  • 2 beach bars
  • 4 restaurants
  • 6 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Mezzaluna
  • Ramses
  • Silk Road
  • SkyBar
  • The Palms Bar & Grill

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Karaoke
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • Sailing
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • Highchair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,615 square feet of conference space
  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • On a private beach
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (35 inch wide door)
  • Hospital bed
  • Pool access ramp on site
  • Pool hoist on site
  • Portable hoist available
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (19 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 5 floors
  • 9 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free weights
  • Phone
  • Safe
  • Stationary bicycle
  • Treadmill
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 15 per person
  • Airport shuttle fee: USD 18 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds, onsite parking, and high chair
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a security system

We should mention

Pool access available from 8:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub
Guests under 12 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Grand Rotana
Grand Rotana Resort
Grand Rotana Resort Sharm el Sheikh
Grand Rotana Sharm el Sheikh
Rotana Grand
Grand Rotana Resort And Spa
Grand Rotana Sharm El Sheikh
Grand Rotana Hotel Sharm El Sheikh
Grand Rotana Resort Spa

Grand Rotana Resort & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 69 out of 144 reviews" "
Rating 8 - Good. 48 out of 144 reviews" "
Rating 6 - Okay. 11 out of 144 reviews" "
Rating 4 - Poor. 9 out of 144 reviews" "
Rating 2 - Terrible. 7 out of 144 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

8/10 Good

RAMY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time!
We loved the hotel! From the staff to the grounds, it was a wonderful experience! Everything is kept very clean and nice, wish we could have stayed longer
Stayed 2 nights in Mar 2024

10/10 Excellent

Rami

Stayed 7 nights in Oct 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE STAY
-Deluxe room as booked but can't be even normal!! It was room #1127 -Rude rescue team at the pool and impolite way in speaking to gusets and their managers is taking no action at all to stop that. - Room full of ants and insects, cleaning level is a disaster , i have to call to bring some one to take the trash! -Ants were found also in my drink at Ramsis restaurant at the hotel and the guy comfortably said it won't be the last problem!! -Not recommended at all
Stayed 2 nights in Jul 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
My first and last time such hotel !
I booked upon recommendation of my friend about how amazing the hotel is and stayed in room 1127. Since i entered the room the problems has started. The room supposed to be deluxe one but it was full of insects "ants" and my baby was harmed by them many times !! They said they clean the room every 48 hours but nothing happened, i even have to call to bring some one to take the trash!!!. I found ants in my drink at the restaurant "RAMSIS ONE"! and when I called the guy to show it to him , he looked in the glass saying i am not saying anything although it was on the surface!! then said that such problems happened a lot and this will not be the last time for having such problems so sorry by any way!! I actually dont know how he could speak in such way to a customer till now!.The electric stairs was damaged and i have to climb the huge amounts of stairs lifting my baby stroller just to reach to the restaurant!, The rescue team working on the pool are more than rude, speak in un proper way with my wife to prohibit her from going to the swimming pool claiming that time is ended although it was 5 pm and when we called the Mr Mohamed from the reception, he said no time is still on till 7pm !!! and the guy should not said that and advised if it repeats again just let him know without even taking any action with him!! Very disappointing place, do not recommend it at all.
Stayed 2 nights in Jul 2020

10/10 Excellent

elmetwalli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
amazing
Stayed 2 nights in Feb 2020

8/10 Good

Khaled

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay but...
Good place but more suitable in summer rather than in winter because adult bool is not heated but kids pool is heated. Rooms some are new and amazing others are old so always choose renovated rooms otherwise amazing place
Stayed 2 nights in Feb 2020

10/10 Excellent

Sendil Kumar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best resort for family time
Best place to be with family
Stayed 14 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Rotana World Radiocommunications Conference
Weather was excellent; hotel location was good; very friendly staff. Reservations don’t communicate with reception - had two issues.
Stayed 27 nights in Oct 2019

8/10 Good

Nahed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation in EGYPT
Staff hospitality and service was great, friendly and above expectations. Would love to be back and recommend to other.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019

10/10 Excellent

Asham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful vacation at sharm
This is my fifth time to stay with my family at Grand Rotana sharm. Everything was more than perfect. Defiantly we will come back again. Most recommended to all.
Stayed 7 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019

10/10 Excellent

ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect vacation
I would like to thank all staff for the kind hospitality, it is the best resort in sharm, this is my fifth stay at Grand Rotna Sharm and most recommended to all
Stayed 7 nights in Jul 2018

10/10 Excellent

Karam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for family or couples get away.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, beautiful views, and world class snorkeling steps away from the hotel!
Stayed 3 nights in May 2018

2/10 Terrible

Metchy, Alexandria

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Full of prostitutes
Horrible hotel, staff are unfriendly and impolite. Room was not clean, and many prostitutes are with guests and when we complained to the managers they said they can't interfer. Shame on you.
Stayed 2 nights in May 2018

8/10 Good

mohammad

Liked: Property conditions & facilities
Disliked: Staff & service

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor check in
The resort itself is absolutely lovely. I had the most relaxing time. The man named Mohammed who manages the ramses is awesome. Very friendly. Food was not too my liking at ramses but some may find it great. The good thing is there are options. Issue I have is with the reception and check in. I booked through hotels.com and booked full board. On arrival I was told it was breakfast only. The people at reception were not very helpful despite me showing them the confirmation. I was told that they would try to sort out the issue but nothing was done in the 3 nights I was there.
Stayed 3 nights in Dec 2017

6/10 Okay

Stella

Disliked: Cleanliness
Disappointing stay
I wouldn't return! Was on an AI basis for Christmas and new year but everything was extra extra extra.. Ramses restaurant is pure chaos always dirty tables not being cleaned which left an impression of bad management, the snack bar was a joke just a hot cupboard with maybe a slice of pizza or a falafel no menu to order a sandwich or anything.. this hotel is not 5 stars. Sky lounge was nice in an evening and the staff were lovely but very disappointed that there was no entertainment for guests on NY eve everybody was thinking what's happening so one of the staff found some music through you tube and put it on the sound system so at least we had something,they wanted 120 dollars per person to go into the Cleopatra lounge for some entertainment not everybody wanted that. I emailed the general manager about my concerns but he couldn't even reply to me just a phone call to my husband to say this was company policy.. I left this hotel thinking never again..
Stayed 14 nights in Dec 2017

8/10 Good

john

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017