This was the first time I stayed here, and I booked on a really great deal on Hotels.com. The metro access was described as convenient, and maybe I misunderstood because from PVG airport, took me 1hr 50min and 2 transfers to get there. The hotel was in good condition, and the staff helpful but English limited. I didn't mind. Their English is better than my Mandarin! One thing that really pleased me is that although I arrived very late (about 10:30pm), the restaurant was still open and I had a really great and inexpensive dinner. I was the only person in the restaurant! (normally hotels will close their restaurants earlier). Unfortunately, one thing that really displeased me was the lack of air conditioning. It was a sweltering, humid night and as I walked down the halls to my room, the windows were open and fans were blowing around all the hot, humid air. My room had a thermostat, which was essentially just for show. Upon entering, my room felt just like the hallway, and although I set to 15C, the room remained that way all night. The fan was blowing, but no cold air. I had a terrible night's sleep after flying 14hrs from the USA plusthe aforementioned almost 2 hrs by metro. I am very hesitant to give this hotel another try. To me, all I need is A/C, a good shower, and a reasonable bed and I am satisfied. For an int'l hotel chain, I was really surprised and disappointed to have that kind of experience.