2/10 Terrible
Elizabeth
Traveled with partner
May 13, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
The property is falsely advertised as Seville, when it is fact 15km away in another City entirely. I had to chase the host for the check in instructions and address which were only provided a day before check in. I immediatrly questioned the location and she ignored my messages. I raised the issue with vrbo and had no response. We were forced to check in, and expressed our dissatisfaction about the materially misleading advertisement. The host simply shrugged her shoulders, and did not agree to us cancelling.I continued to try to reach a resolution with vrbo every single day and was never given any help. The hosts had loud building work all day one of the days, with no courtesy message to let us know it was happening or notify us that strangers would be around the property. They also decided to clean the pool the one warm sunny day we were trying to enjoy the amenities, so instead we had lots of equipment and the host moving hoses and loud machines around the pool all day. We were tired of incurring costs getting to Seville and checked out early, incurring additional costs for another hotel. We again expressed our dissatisfaction with the host who said she would not refund anything. The host simply doesnt care that the listing is wrong, and shrugged her shoulders to every encounter.
Elizabeth
Stayed 5 nights in May 2024