4/10 Poor
Scott B., Florida
Oct 21, 2024
Liked: Cleanliness
Communication failed
As with all my bookings I inquired if the property was wheelchair accessible. I was told the owner had had numerous persons in chairs had stayed with no problem.
When we got to the property things were not as advertised.
There is a steep walkway to get to the unit. Inside the doorway to the bathroom, we were unable to navigate it. The door is not 23" as I requested and there is a stairway that infringes on a chair making the turn to the door.
The owner has placed a ramp between the bedroom and the living area. But it is too short and thus too steep.
The owner, who lives upstairs, came down and had to help lift my chair over the threshold to the front door.
Once the owner saw the difficulty, we were having he agreed to refund 1/2 of our rental cost. But with all the ad on charges you incur using VRBO, the refund was far short of 1/2.
Due to the problems above we were unable to stay and had to spend time looking for a hotel at the late hour.
Scott B.
Stayed 4 nights in Oct 2024