2/10 Terrible
Kyle
Dec 27, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope
Shabby and disgusting hotel that says it’s “5 star” and charges accordingly. Complete waste of money. Absolutely do not book a higher end room here, as literally all you get is more space. The club villa rooms have 7 doors to lock- 6 of which are slide balcony doors that are in such bad condition they all cannot be locked. There is no privacy, and absolutely no “partial ocean views” like their website claims. All false advertising. The service at the restaurant is admitted great and the staff really tries- but anything promised by the night front desk is not followed through with the morning manager. Said no problem to pay extra for a late check out, then day of they say they are overbooked by 8 rooms, despite booking websites all stating there are 24 rooms still available. Oh they did say we could “extend our stay by a few days instead of late check out” though which makes complete sense after they just said they were overbooked. Simple extortions. Last note- the first two club villa we were given had combinations of urine stains all over the sheets, no soap, no mosquito net, bugs everywhere including the bed, and no water. Also the wifi is weak, intermittent, and consistently kicks you off. And beware there is no fitness room at this “5 star resort.” Complete sham of a place. Go anywhere else and so not pay the European prices for this dilapidated hotel.
Kyle
Stayed 1 night in Dec 2024