2/10 Terrible
SUNNY
Nov 18, 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My recent stay at this hotel was nothing short of a nightmare, starkly contrasting their claims of guest care and comfort. From day one, I encountered nothing but apathy and negligence, leaving me feeling cheated, disrespected and utterly frustrated.
After a 16 hour tiring flight, all I wished for was a good night’s sleep. Instead I found the thermostat locked at 30 degrees C. When I reported the issue to the front desk, I was assured that the temperature was centrally controlled and would be adjusted, but that never happened. Exhausted, I spent the entire night drenched in sweat, unable to sleep, desperately trying to rest in what felt like an oven.
Exhausted from the sleepless night, I once again reported the issue. This time the staff suggested opening the window to let in cooler air. To my disbelief, the windows were sealed shut. Another night in a hot room tossing and turning, desperately trying to rest.
I raised the issue once again only to be offered a room on the same floor with no promise that it would resolve the issue. Yet, when I returned, I was still stuck in the same furnace like room. Another sleepless night followed.
By this time, my frustration had reached its peak. Lack of sleep was taking toll on me physically and mentally. Yet, the staff remained indifferent, offering nothing but smiles that masked their complete inaction. There were no follow-ups, no efforts to check if my concerns had been addressed.
Spent $1200 for four nights of utter discomfort.