2/10 Terrible
charlene
Sep 18, 2024
Disliked: Amenities
Arrived at hotel and found it under construction. Went to the front desk and was told that our room would not be ready for an hour. I asked if the bar was open and the clerk said "we don't have a bar." I asked if the restaurant was open and she said, "we don't have a restaurant. The listing on Hotels.com stated that they had both. I told her this was unacceptable and that we would not be staying. To her credit, she sent a message to Hotels.com asking them to give us a refund. Hotels.com refunded our full price a couple of days later. We have used Hotels.com for years and will continue to use them. Thanks.
charlene
Stayed 1 night in Sep 2024