Customer Service was outstanding! I injured my knee and had extreme difficulty walking. Staff gave me a room next to the ice machine, then Laila checked on me via text, Raey did a follow-up and Samson answered my questions regarding the restaurant on site. All very timely responses. Sci was our server in the restaurant. Food was excellent! Salmon, delicious drinks (tequila and Sangria so good!) and Tiramisu for dessert. They do add gratuity onto all their bills. It was our 36 wedding anniversary and even though I was injured, we had a memorable evening, thanks to your staff. Sci offered the wheelchair lift back down to the first floor since I couldn't walk the 5 steps down from the restaurant. Construction outside the building was a challenge, but that is temporary. I would chose the Crown Plaza again.