6/10 Okay
Jana
Traveled with group
Sep 30, 2024
We were at this hotel during Helene. While we do not blame the hotel for a power outage, we do feel they should have been better prepared.
We checked in Tuesday night and immediately asked about their hurricane plan. The person at the desk shared that they didn’t expect anything severe but they had a generator that would kick in if the power went out. She indicated that the only thing we would lose would be wi-fi.
The following night, as the storm got closer, we were told at the front desk that they had flashlights for everyone. By Friday morning, there was no power and no generator had kicked in/ I went down to ask for a flashlight and was told they didn’t have flashlights. I later went down and talked to a manager, asking him about the generator. I told him what we were told. His response was, “nobody told you that.” He then shared that there is no generator.
The hotel lacked in upkeep with peeling paint and wallpaper. The breakfast was limited, but fine. However, the staff being untruthful or misinformed, then the manager accusing me of lying, led to this review. Poor customer service indeed
Jana
Stayed 5 nights in Sep 2024