Grand Park Otaru

4.0 star property

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Photo gallery for Grand Park Otaru

2 restaurants, dinner served, Japanese cuisine
Exterior
Japanese Style Suite Room, Non Smoking, Ocean View | In-room safe, desk, laptop workspace, free WiFi
Chapel
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
$105
$95 nightly
$105 total
Feb 23 - Feb 24

Explore the area

View in a map
11-3 Chikko, Otaru, Hokkaido, 047-0008
  • Place, Shin Nihonkai Ferry
    ‪11 min walk‬
  • Place, Otaru Music Box Museum
    ‪2 min drive‬
  • Place, Otaru Canal
    ‪3 min drive‬
  • Airport, Sapporo (OKD-Okadama)
    ‪37 min drive‬

Room options

Presidential Suite Room, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Ocean view

Executive Suite Room, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Ocean view

Bay Suite Room, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed
  • Bay view

2 Connecting Twin Room, Non Smoking, Ocean View

  • Sleeps 6
  • 4 Large Twin Beds
  • Ocean view

Superior Double Room, Non Smoking, Mountain View

8.0 out of 10
Very good
(5 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed
  • Mountain view

Superior Twin Room, Non Smoking, Mountain View

9.0 out of 10
Wonderful
(12 reviews)
  • 344 sq ft
  • Sleeps 3
  • 2 Large Twin Beds
  • Mountain view

Superior Twin Room, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(15 reviews)
  • 344 sq ft
  • Sleeps 3
  • 2 Large Twin Beds
  • Ocean view

Deluxe Double Room, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed
  • Ocean view

Deluxe Double Room, Non Smoking, Mountain View

7.6 out of 10
Good
(5 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed
  • Mountain view

Deluxe Twin Room, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • Sleeps 3
  • 2 Large Twin Beds
  • Mountain view

Superior Double Room, Non Smoking, Ocean View

7.8 out of 10
Good
(9 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed
  • Ocean view

Deluxe Twin Room, Non Smoking, Ocean View

8.0 out of 10
Very good
(5 reviews)
  • 344 sq ft
  • Sleeps 3
  • 2 Large Twin Beds
  • Ocean view

Japanese Style Suite Room, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 559 sq ft
  • 1 bedroom
  • Sleeps 7
  • 4 Twin Futons
  • Partial ocean view

Japanese Style Room, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 474 sq ft
  • Sleeps 5
  • 3 Twin Futons
  • Partial ocean view

Similar properties

About the neighborhood

Otaru

With a stay at Grand Park Otaru in Otaru, you'll be connected to a shopping center, within a 5-minute drive of Otaru Canal and Sakaimachi Street. .This ski hotel is 16.9 mi (27.1 km) from Sapporo Teine and 1.2 mi (2 km) from Shin Nihonkai Ferry.

What's nearby

  • Shin Nihonkai Ferry - 11 min walk - 0.6 miles
  • Otaru Music Box Museum - 2 min drive - 1.3 miles
  • Sakaimachi Street - 2 min drive - 1.3 miles
  • Suitengu - 3 min drive - 1.5 miles
  • Otaru Canal - 3 min drive - 1.7 miles

Getting around

  • Otaru-Chikkō Station - 9 min walk
  • Inaho Station - 18 min drive
  • New Chitose Intl. Airport (CTS) - 85 min drive

Restaurants

  • ‪回転寿司 魚一心 小樽店 - ‬10 min walk
  • ‪美園 ウイングベイ小樽店 - ‬8 min walk
  • ‪テラスブラッセリー - ‬11 min walk
  • ‪Cocoro - ‬11 min walk
  • ‪はま寿司 - ‬7 min walk

About this property

Grand Park Otaru

Mountain ski retreat with 2 restaurants and bar/lounge
Grand Park Otaru offers 296 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, slippers, bidets, and toilets with an electronic bidet.

This Otaru hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

Make yourself at home in one of the 296 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, ski storage, and shopping on site. This hotel also features wedding services, a banquet hall, and a vending machine. You'll be on the slopes in no time with the ski shuttle (surcharge).
Satisfy your appetite with Japanese cuisine at Cocoro, one of the hotel's 2 restaurants. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Cocoro - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle (surcharge)
  • Covered self parking on site (JPY 1,650 per day; includes in/out privileges)
  • Limited onsite self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,025 for adults and JPY 1,694 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Cocoro

Things to do

  • Shopping
  • Ski storage

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space

Accessibility

  • Elevator

More

  • 18 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
The type of breakfast (buffet or full) available at this property varies with stay dates.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3025 for adults and JPY 1694 for children
  • Covered self parking fee: JPY 1650 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Grand Park Otaru
Otaru Grand Park
Grand Park Hotel Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru
Hilton Otaru
Otaru Grand Park Hotel
Otaru Hilton
Grand Park Otaru Hotel
Otaru Hilton
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Hilton Otaru
Grand Park Otaru Hokkaido
Otaru Hilton
Hilton Otaru
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Grand Park Otaru Hotel
Grand Park Otaru Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru

Grand Park Otaru Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 528 out of 1000 reviews
Rating 8 - Good. 321 out of 1000 reviews
Rating 6 - Okay. 85 out of 1000 reviews
Rating 4 - Poor. 47 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Allan, Huonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got off at the closest station to the Grand Park: the OtaruChikko train station: we understood the general directions however it would have been useful to have some clear notice boards long the route: we walked along the outer walkway under cover & eventually found the hotel. The check-in was at the time stated, very professional, received an upgrade & really enjoyed our room on the 11th floor. Just a couple of small negatives: the Nespresso coffee was excellent but only 2 were provided: we asked & were told it would cost $1 each for more: why not just include a couple more? From 10am to 10pm it is really easy to move around the ‘shopping centre’ where the hotel is contained in: outside those hours access to the hotel is via the street: we left at 6.30am and had to drag our luggage up to the station in the open, while it was drizzling: no covered walkway. There are outstanding food outlets metres from the hotel, a supermarket which was amazing to visit and compare in the centre, the room itself was terrific; bed comfy, facilities nice & a good shower with products. Staff were terrific. So, do we think it is worth the $$$ we spent via Expedia: Yes; we think this was good value. Would we stay again; Yes, we would have rated this very high marks, but due to the above ‘irritants’ we finally rate this a 4.5/5. As seasoned travellers, married over 65, we know the value of these honest reviews in deciding on a booking, as we use them as a reference point. Thanks ALGreynomads
Stayed 2 nights in Oct 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel connected to train station and shopping mall. Needs alittle updating but very ckean
Stayed 2 nights in Oct 2025

8/10 Good

Tae-yong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Miyako

Stayed 1 night in Aug 2025

10/10 Excellent

Tadashi

Stayed 1 night in Aug 2025

8/10 Good

Tim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time we are staying in Grand Park Otaru when we visit Otaru. Proximity to the canal and the eateries makes it our choice
Canals decorated with lanterns
Stayed 2 nights in May 2025

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great sized room with a great view. Safe didn’t work dim bathroom one light out in the bathroom. Basic tv only in Japanese. Breakfast was good, we sat by the window looking at a pile of dirt with weeds growing out of it. Just needs a bit more attention to detail.
Stayed 1 night in Aug 2025

8/10 Good

Hak Kwong, Richmond Hill

Traveled with partner
Liked: Cleanliness, staff & service
Nice hotel, friendly staff
Stayed 1 night in Aug 2025

8/10 Good

Jong Cheol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Susana

Liked: Cleanliness, property conditions & facilities
It was perfect for what we needed.
Stayed 7 nights in Jun 2025

10/10 Excellent

Heung Seok

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Sarah

Disliked: Cleanliness, amenities, property conditions & facilities
The service was good but this was the only redeeming thing about the property. The pictures are misleading, as is the 4 star rating. The room was very dated, stains on the chair and generally old furniture. The bathroom had a mouldy smell which permeated the room - overall not comfortable. The only place other than the room to sit was the expensive bar (open from 3), 1200 yen for a small Sapporo. Parking at the property was also 1,600 yen per night despite the park being quite empty. Wifi was very slow. There was no washing machine or other features that made the hotel worthwhile. If you are a millennial (generalising but I think I’m right) you may find a different hotel is preferable.
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

쇼핑몰과 연결되어 있는 호텔

🙆‍♀️ 장점 ✅ 쇼핑몰(이온몰)과 연결되어 있어서 쇼핑을 즐기기에는 좋습니다. 쇼핑몰 안에는 식당들도 여러개 있고, KFC나 맥도날드 같은 패스트푸드도 있어서 식사도 해결할 수 있어요. ✅ 주차장이 호텔 안에 있어서 좋습니다. ✅ 방이 넓은 편입니다. 🙅‍♀️ 단점 ✅ 호텔이 오래되었습니다. 낡고, 낡고, 낡았습니다… 리노베이션이 필요할 것 같아요…😂 ✅ 대욕장이 없어요. 결론적으로, 재방문하고 싶진 않아요. 다음에 오타루에 또 가게 된다면 오타루 운하 근처에 있는 호텔을 잡을 것 같아요. 그쪽이 더 운치가 있어 보였어요.
Stayed 1 night in Jul 2025

10/10 Excellent

MARI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

パーフェクト

お食事も美味しく、眺めもよく、スタッフもインターナショナルで親切で、お部屋も、エントランスや内装等豪華綺麗で、全てが快適でした。
Stayed 1 night in Jul 2025

8/10 Good

TIMOTHY, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent location and spacious rooms. Shame the Gold Member VIP benefits are so limited. Just 20% off food or beverages once during your stay and no room upgrade. ....and I was there for 7 nights.
Stayed 7 nights in Jun 2025

6/10 Okay

Gillian

Liked: Staff & service
Disliked: Property conditions & facilities
8 years ago I stayed at grand park otaru hotel. It was pleasant stay, I really like it a lot so I decided to stay at the same hotel this time round for my holiday. The toilet had a very strong unbearable mouldy smell.
Stayed 1 night in Jun 2025

4/10 Poor

Braden

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall I felt like the property felt a little tired. Could definitely do with a refresh/renovation.
Stayed 2 nights in Jun 2025

10/10 Excellent

GARY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXPERIENCE EXCELLENT
Stayed 7 nights in Jun 2025

8/10 Good

NORIMUNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

HISASHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Cary

Traveled with family
Liked: Cleanliness
The view is gorgeous and desk staff were very friendly and helpful. The location within a mall means plenty of shopping/dining options, including a cinema as well. The beds are horrible - mostly due to age, I think. I could see the sway in the middle part of the beds upon entering the now rather dated rooms - the beds looked like an old, tired work horse with that sagging back. Could not sleep on the bed as it was. We turned the mattress over, and it was improved enough to get through the night. I suspect they don’t have enough occupancy to afford necessary updates.
Stayed 1 night in Jun 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Wing In Vida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

YOSHIkO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

SUSUMU

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025