2/10 Terrible
Verified traveler
Traveled with group
Jan 22, 2019
Not one was there to let us in... at 2:30am ! Have been trying to sought refund... NEVER stayed there..had to find a hotel AFTER there at the door for over an hour knocking... calling... with no success..
Have told you thus and YET to hear from you??? Extremely disappointed with your services here... after booking flights etc(check my file/records)... I will make sure that I inform others of your poor services and follow-up...on issues that went wrong!!! If was also noted that we would be arriving at this place after 2am...since our flight(booked via Expedia....YOU) was scheduled to arrive at 1:40 am!!!!!!!!
In fact, the neighbors next door heard us calling and knocking at the gate/door. They were sleeping on their balcony (hammocks)...2 of my friend’s with me spoke Portuguese
Verified traveler
Stayed 2 nights in Dec 2018