I understand the importance of safety policies, such as concerns about leaving an umbrella open on the balcony. However, staff should inform guests about such matters before handing over registration documents or room keys. Unfortunately, I was not notified, and instead, someone entered my room without telling me it was not ready.
This experience left me feeling unsafe and unable to trust the service. While I hope this was only my personal experience and not how other guests are treated, it was very disappointing. For this reason, I will not be recommending this hotel to my friends or family.