We booked late, because we didn't know for sure when we'd arrive in Santiago. Our room was the last available according to the Expedia website, the price was right, and was near to the Cathedral, so we booked it. The staff was great, the hotel was clean, but our room was on the top floor and only about 20%of the room had a ceiling height that didn't make you bend over to avoid hitting your head. The bed was also not very comfortable. The private bathroom was nice, as we'd been staying in albergue for the past 5 weeks. Overall, a nice place to stay, but avoid the 3rd floor rooms in the hostel if you can.