All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Poor customer service. Property too old and not properly maintained.
Simon
Stayed 3 nights in May 2024
6/10 Okay
Gustavo
Traveled with family
May 2, 2024
Liked: Cleanliness, staff & service
Did not like having to wear a plastic bracelet for the entire stay. I was not informed of the Club located 15 minutes away the first day. I was there 3 days before I became of the Club availability.
We had an amazing experience here, just stayed for a night in between travel and the service was amazing, staff was friendly and the place is beautiful! Would definitely stay here again!
This was our 3rd time at Hotel Castillo Huatulco & Beach Club. We really like it especially the walkability to other restaurants and shops. Highly recommended!
We really enjoyed our stay at Hotel Castillo Huatulco! It was our first time in Huatulco and wasn't sure what to expect, with a beach club and shuttle, but it was great. Also we asked for an upgrade with our room and Alejandro at the front desk was so great. All the staff are so friendly and professional. Big shout out to the team at the Beach Club especially Roody, Cyralini and Roal. If you are used to big 5 star resorts and the mile long buffets, you will not find that here, however the food is really good at the Beach Club. Good variety of dishes and can't go wrong with breakfast. We liked all the different Mexican dishes. As for dinner, we always went out into town where there are an abundance of great restaurants. We love Santa Cruz and will definitely be back.
Claudette Stephanie
Stayed 14 nights in Feb 2024
6/10 Okay
Diana Lucia Cruz
Traveled with family and small children, Traveled with family
Mar 14, 2024
Liked: Cleanliness, staff & service
I liked it was closed to everything.
I had an inconvenience, bc when i reserved i booked all inclusive and at the reception they changed it to not all inclusive, and wanted to charge me more.
Diana Lucia Cruz
Stayed 4 nights in Mar 2024
6/10 Okay
Patricia
Traveled with partner
Mar 5, 2024
Liked: Staff & service
Disliked: Amenities
Food was repetitive and hardly any variety. No wi-fi in hardly any rooms.
Friendly and kind staff. It’s nice to eat at the hotel’s restaurant, some of the tables are set right next to the pool. The bleach club is such a treat, pure relaxation. I would definitely go back.
Laura
Stayed 6 nights in Feb 2024
8/10 Good
Bonnie
Traveled with family
Feb 27, 2024
Liked: Staff & service
Staff was great. Had some bugs crawling the walls in our rooms. Were shorted face cloths wish we had.
Feb, 2024. Having stayed for 4 weeks, I'd say we have a worthy opinion. We knew this was a 3 1/2 (ish) star hotel but the food every night was terrific. There is lots of variety; you'll definitely find something for your appetite. The booze probably isn't top end but there was plenty of different drinks and the bartenders were fun personnel. We were in the hotel's newer area and our wifi and hot water were fine. Our balcony could fit two chairs and our safe was large and easy to operate. There's maybe two English tv stations but that was of little concern to us. The grounds, halls, food areas, lobby and pool were cleaned continually. The staff was very cordial and helpful. We had two issues (a noisy neighbour and the a/c) which were resolved immediately. Hotel Castillo is very close to everything in Santa Cruz and a 20 minute walk into La Crucecita. Many excursions are organized right out of the lobby.
The Beach Club on Playa Chahue has a nice pool area and terrific food. The chairs are actually comfortable in the dining area - not the usual straight back, uncomfortable wooden chairs typical to Mexico. However, Playa Chahue is not for you if you're not a good swimmer - maybe just sit out in the waves near shore. We always managed to get shade, chairs and a lounger on the beach. (The loungers could use some padding for comfort.) We would definitely go back.
The socializing in the lounge area was nice but it is better to get a room further away if youd like quiet before 10pm (or later on weekends). Staff were friendly and helpful.
Property is in easy walking distance of the beach, shopping and some amazing dining. Staff was friendly, helpful and many were bilingual. Rooms are very clean, pool is a decent size, breakfasts were great. Downside, no fridges in the room, and rooms on the streetside could be quite noisy. Drinks at the bar were a wee bit pricey for what you get.
All in all, would definitely recommend for it’s cleanliness, location and helpful staff.