Do not ever contemplate staying at this hotel, despite Santa Margherita Ligure being a lovely place for a quiet break...stay at another hotel. On arrival, my front wheel drive car, despite being capable of the 1,500 miles journey from Scotland, was unable to get up the very steep driveway to the "hotel". No appropriate alternative parking was offered by the receptionist, nor was any assistance to carry luggage up the very steep hill. We were then handed rooms keys and pointed towards our room....that was it. After one night we were summarily moved to a lower grade room, on the excUse that "the pipes weren't working". Our suspicions that the hotel had doubled booked the room were later confirmed when we saw guests coming and going from our previous room. Breakfast was a joke..hardly anything left by 9.30..despite a 10.00 finish....would be great if you are into tinned pineapple....otherwise forget it. The so-called roof-top terrace is a health and safety nightmare even by Italian standards, is filthy, and offers less than pathetic facilities. Finally, those in charge, who we presumed to be the owners, made Fawlty Towers seem like a welcoming 5 star establishment by comparison.....they weren't even funny. In summary...Would recommend a stay in Santa Margherita Ligure...but NEVER EVER at Hotel La Vela.