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Hotel Arenal

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Arenal

Porch
Property grounds
Lobby sitting area
Minibar, in-room safe, desk, laptop workspace
2 outdoor pools, sun loungers

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Gym
  • Breakfast included
  • Room service

Explore the area

Map
Calle Beni # 340, Santa Cruz
  • Arenal Park
    1 min walk
  • La Creperie
    3 min walk
  • Santa Cruz de la Sierra Station
    11 min drive
  • Santa Cruz (SRZ-El Trompillo)
    9 min drive

Room options

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, laptop workspace

Double Room

  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Suite individual

Minibar, in-room safe, desk, laptop workspace

Suite individual

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Minibar, in-room safe, desk, laptop workspace

Suite

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room

Minibar, in-room safe, desk, laptop workspace

Single Room

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Santa Cruz

With a stay at Hotel Arenal, you'll be centrally located in Santa Cruz, steps from Arenal Park and within a 5-minute walk of Ethno-folkloric Museum. .This hotel is 0.4 mi (0.7 km) from Sacred Art Museum and 0.5 mi (0.9 km) from Plaza 24 de Septiembre.

What's nearby

  • Plaza 24 de Septiembre - 6 min walk
  • San Lorenzo Cathedral - 6 min walk
  • Artecampo - 18 min walk
  • Santa Cruz Zoo - 5 min drive
  • Ventura Mall - 7 min drive

Getting around

  • Santa Cruz de la Sierra Station - 11 min drive
  • Santa Cruz (VVI-Viru Viru Intl.) - 27 min drive

Restaurants

  • ‪The Irish Pub - ‬5 min walk
  • ‪Marguerita Pizza - ‬6 min walk
  • ‪La Chapu - centro - ‬3 min walk
  • ‪Noi Pizzería - ‬5 min walk
  • ‪La Creperie - ‬3 min walk

About this property

Hotel Arenal

Hotel with 2 outdoor swimming pools, steps from Arenal Park
Hotel Arenal offers 53 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a sauna and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 53 air-conditioned rooms featuring minibars and flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a sauna and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a reception hall. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Stop by the hotel's restaurant for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary full breakfast is served daily from 7 AM to 10 AM.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary full breakfast is served each morning between 7 AM and 10 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 2 outdoor pools
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • Free crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Bolivia value-added tax (13%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (13%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 15.00 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Arenal Santa Cruz
Hotel Arenal Santa Cruz
Hotel Arenal Hotel
Hotel Arenal Santa Cruz
Hotel Arenal Hotel Santa Cruz

Hotel Arenal Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 18 out of 55 reviews" "
Rating 8 - Good. 19 out of 55 reviews" "
Rating 6 - Okay. 7 out of 55 reviews" "
Rating 4 - Poor. 5 out of 55 reviews" "
Rating 2 - Terrible. 6 out of 55 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like very much the attention and the instally
Stayed 1 night in Aug 2022

8/10 Good

Marco A.

Business traveler
Liked: Cleanliness, staff & service
Good hotel
Good hotel, only needs get more modern.
Stayed 2 nights in Jan 2022

10/10 Excellent

Suchkov

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly, excellent service.
Stayed 1 night in Nov 2021

6/10 Okay

Marco

It’s an okish hotel
The hotel was so so not the best not the worst but definitely seem better
Stayed 1 night in Dec 2020

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort stay and nice staff
We spent one night in this hotel. the location is really good. just few block from the major plaza. the staff are friendly.
Stayed 1 night in Dec 2020

10/10 Excellent

Julie, Mississauga, Ontario, Canada

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am from Ontario Canada. I wasen’t sure what to expect but this Hotel and Staff exceeded my expectation. They were kind, respectful and friendly. I Loved my Stay. Breakfast was delicious everyday! Even with little misunderstanding, the staff was very respectful and with discretion. Thank you for an amazing four days. Unfortunately, had to leave early because of Coronavirus border closures. I will def go back.
Stayed 7 nights in Mar 2020

8/10 Good

Pavol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Arenal
I came to the hotel early at 09:00 and I asked the lady at the reception how much would cost early chcek in. She told me 30 dollars and I said, you want 30 dollars for 5 hours early check i? So then she changed it to 20 dollars. I paid because I traveled whole night from Suckre. I never got reciept for 140 Bolivanos. The room was nice and clean. The breakfast room was full of flies and the were all over the food which was uncovered on the table. When I booked the hotel, i noticed that they have a shuttle service to the airport. Then I had to pay 80 Bolivanos for the hotel taxi. They should not advertise shuttle service to the airport or mark it that this service is available but you have to pay.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location downtown, close to the main plaza and the restaurant strip, as well as easy to drive out of town north to e.g. Buena Vista. Hotel has great swimming pool deck to relax when it's hot during the day, and has parking if you have a rental car. Staff is very friendly and helpful, and breakfast is extensive and good quality.
Stayed 3 nights in Apr 2019

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was super friendly and helpful. Breakfast was incredibly delicious with an assortment of fresh fruit, juices, pastries, eggs, breads, local cheese and much more.
Stayed 1 night in Dec 2018

10/10 Excellent

Hector, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Sebastien, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, clean rooms, great pool and great breakfast! Would come back here anytime.
Stayed 1 night in Oct 2018

8/10 Good

Nelson

Very good
Stayed 1 night in Sep 2018

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience for a one night stand. Staff very nice and good breakfast Excellent ratio quality/price
Stayed 1 night in Sep 2018

4/10 Poor

Diana, London

Disliked: Cleanliness, property conditions & facilities
Expect to be ripped off
Very disappointed, the toilet had a leak, the bath wasn't very clean, the sauna wasn't working and we were charged $30 dollars in order to get a refund because by mistake we paid twice. I so don't recommend it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
nice hotal close to the main square
Good place to stay with excllent service and personnel. Electrical installation needs to be improved but overall its an excellent hotel with a good family administration and price.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel Stars
I can not understand who decide Hotel Rates, but whoever assigned 4 stars to Hotel Arenal made a terrible mistake, ruined bathroom curtains, pillows hard as concrete, wifi worked ok. THis Hotel could be a nice 2 star Hotel and I would be your choice

4/10 Poor

Trond, La Paz

Liked: Staff & service
Disliked: Property conditions & facilities
Old hotel without sufficient renovation
This is supposed to be a 4-star hotel, but that is at least one star too much. The hotel gives the impression of old, because the intents of renovation have not given it a modern look. The rooms lack style and the wardrobes are terrible. The breakfast is very simple for a 4-star. The so-called gym has only three machines and no AC, so even in early morning it is too hot. Finally, the area where the hotel is situated is not recommended for walking outside, and be especially careful at night.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never stay there again
I stayed there because it was rated as excellent. I don't know how anyone can rate this hotel as excellent. The hotel is very old and not well conserved. Cleaning lady only made the bed and changed towels but didn't do any cleaning at all. Floors were disgusting and all sofas and chairs in the hotel were not only deteriorated but not clean at all. Never will ever consider staying there again. Only good thing I can say is that people at the front desk were very kind.

8/10 Good

George, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and cheap for business
Centrally situated. Big rooms. Excellent food flavor. Big variety for breakfast. Need more attention to some maintenance details.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for overnight stay
This is a modern hotel in downtown area relatively close to restaurants, supermarket and nightlife. my room had a jacuzzi tub and a limited view of the city to the west. the breakfast was excellent, much like a brasilian cafe da manha instead of a spanish-latin america instant coffee/dry toast affair you find fresh brewed coffee with hot milk, fresh fruit juices, fresh tropical fruits, breads and cheeses and sliced ham, yogurt, cereal, boiled eggs with option of ordering eggs any style. it is expensive for bolivia. wi-fi in the room costs quite a bit, but there is a computer in the lobby available for free to guests. for an overnight stay it is a comfortable stop. for longer term there are more authentic bolivian options available at less cost.

2/10 Terrible

Brenda, London UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed
On check in they were more intent on whether I was going to pay than providing service. They seemed to think that was more important and were fairly aggressive about the whole matter. I was trying to check whether I needed to pay with the card I had made the reservation with, but they didn´t seem to follow that, so the whole experience was unnecessarily irritating. The hotel is over priced for what it is, I had scruffy room, fortunately I was only staying a few hours. Didn´t like the hotel at all and I have stayed in hundreds in my lifetime and this is probably the worst.

10/10 Excellent

Felipe

Liked: Staff & service, property conditions & facilities, room comfort
Bom Hotel
Boa localização, quartos grandes e equipe simpática. O Café da manhã é simples. Existem supermercados próximos, feira de rua e todos os pontos turísticos do centro podem ser visitados andando a pé. No geral atendeu minhas expectativas.
Stayed 4 nights in May 2024

2/10 Terrible

Cesar H

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Publicidad engañosa
Las habitaciones tenían un olor desagradable nos produjo una alergia inmediata, las sábanas sucias, las paredes sucias. Para ser un 4 estrellas está muy mal mantenido. Entramos y inmediatamente abandonamos el hotel y nos fuimos para el novotel.
Stayed 1 night in Apr 2024