2/10 Terrible
Ranin
Traveled with group
Aug 26, 2024
Disliked: Staff & service, amenities, property conditions & facilities
Horrible staff. We were trying to check in but they wouldn’t open the gate for our Uber driver to drop off luggage. I called them to explain that we were checking in and they hung up multiple times. I walked to the front desk from the gate to ask why I was being hung up on. The guy at the door was very rude when I was explaining that the Uber has to get closer so we can have our luggage. He said they don’t offer luggage service. When I asked for help he said “you and your friend are responsible.” I asked if we could atleast have a luggage trolley because our room was far and he said they don’t have? The girl at the front desk then brought one out from the back. After we finally got to our room I called front desk to see if they had an iron available. They hung up before I could finish my sentence. I called back and asked again, and the main yelled and said that it’s “20 euros cash only” to use it. Worst hotel experience in my life.
Ranin
Stayed 1 night in Aug 2024