We paid for a Deluxe room (US$160 aprox.) and they gave us a small room next to the kitchen, that was extremely noisy, dark, smelly and hot. When we asked about our room to the hotel employee (Ruben), he told us that there was a mistake with our reservation and there was nothing they can do for that night given that the hotel was overbooked. Next day they moved us to a room more quiet, although not the deluxe room that we had booked and pay. When we checked out and tried to arrange the price according to the rooms that we stayed in, the empoyee of the reception (Eduardo) only repeated that the hotel did not have any responsability on the "mistake", and he was not willing to cooperate at all in order to solve the money ishue. We had to beg him to write an email to the person in charge in order to create a "case" and TRY to get our money back. To this date we have not receive any news or formal apology, much less the reimbursement of any amount.