See all properties

The Condado Plaza Hotel

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, sun loungers
Beach/ocean view
Front of property - evening/night
Exterior
Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down comforters, in-room safe, iron/ironing board

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Housekeeping
  • Parking available

Explore the area

Map
999 Ashford Avenue, San Juan, 00907
  • Condado Beach
    4 min walk
  • Shogun Cuisine
    2 min walk
  • Hato Rey Station
    5 min drive
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    5 min drive

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

  • 277 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

  • 3562 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • 290 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Room, 1 King Bed, Accessible (Roll-in Shower) | Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

  • 277 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Junior Suite, 1 King Bed, Jetted Tub | Premium bedding, down comforters, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Jetted Tub

  • 690 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area | 32-inch LCD TV with cable channels, TV, pay movies

Deluxe Suite, 1 King Bed, Oceanfront

  • 1072 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View, Oceanfront

Room, 2 Queen Beds, Oceanfront | Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, View, Oceanfront

  • 390 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View | Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, Balcony, Bay View

  • 290 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, down comforters, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds

  • 390 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Bay View

Room, 1 King Bed, Balcony, Bay View | Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed

  • 390 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Oceanfront

Room, 1 King Bed, Oceanfront | Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, View, Oceanfront

  • 390 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • 277 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down comforters, in-room safe, iron/ironing board

Suite, 1 King Bed, Oceanfront (Penthouse)

  • 1194 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Shower, eco-friendly toiletries, hair dryer, towels

Junior Suite, 1 King Bed, Balcony

  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property

Hilton Garden Inn San Juan Condado

Pool
Hot Tub
Spa
Free WiFi
4.4 out of 5, Excellent, (531)
The price is $298
per night
$362 total
includes taxes & fees
Jan 4 - Jan 5
Hilton Garden Inn San Juan Condado

About the neighborhood

San Juan

The Condado Plaza Hotel is centrally located in San Juan, a 4-minute walk from Condado Beach and 9 minutes by foot from Parque La Ventana al Mar. .This beach resort is 0.5 mi (0.9 km) from Luis Muñoz Rivera Park and 0.6 mi (1 km) from Third Millennium Park.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Condado Beach - 4 min walk
  • Casino del Mar at La Concha Resort - 15 min walk
  • Distrito T-Mobile - 17 min walk
  • Pan American Pier - 19 min walk
  • Puerto Rico Convention Center - 3 min drive

Getting around

  • Hato Rey Station - 5 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 20 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Havana Bar & Grill - ‬4 min walk
  • ‪Moon Bar at Condado Hotel Lobby - ‬2 min walk
  • ‪New Taste - ‬8 min walk
  • ‪Waikiki - ‬4 min walk

About this property

The Condado Plaza Hotel

On beach with 2 outdoor pools for sandy fun near Condado Beach
The Condado Plaza Hotel offers 332 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 332 guestrooms featuring refrigerators and LCD televisions. Your bed comes with down comforters and premium bedding. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a 24-hour fitness center. Additional amenities at this resort include concierge services, babysitting (surcharge), and an arcade/game room.
Grab a bite to eat at Cafe Caribe, one of the resort's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Full breakfasts are available daily from 6 AM to 11:00 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in San Juan? This resort has 21347 square feet (1983 square meters) of space consisting of conference space and 6 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6 AM and 11:00 AM.
Cafe Caribe - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Denny's - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Starbucks - This coffee shop serves light fare only. Open daily.
Aqua Bar - This bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.

Languages

English, Spanish

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 7 to 24 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Cafe Caribe
  • Denny's
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkeling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free crib
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21,347 square feet of conference space
  • 6 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1963
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7 to 24 per person
  • Self parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

The Condado Plaza Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 376 out of 1014 reviews" "
Rating 8 - Good. 218 out of 1014 reviews" "
Rating 6 - Okay. 183 out of 1014 reviews" "
Rating 4 - Poor. 120 out of 1014 reviews" "
Rating 2 - Terrible. 117 out of 1014 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kalani

Liked: Cleanliness, staff & service, amenities
Room was not too my liking because the room was not well maintained,
Stayed 1 night in Sep 2024

10/10 Excellent

Yaite

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Evelyn, Mayaguez

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Used to be great..
Stayed 1 night in Sep 2024

2/10 Terrible

VICTOR

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Jorge Armando, Paterson

Traveled with family and small children, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is overpriced and overrated. The rooms dis not have something as significant and useful as a microwave, very inconvinient for families with small children. The building looks like it hasn't been painted in years! There are small critters and roaches roaming around when you turn on your light at night. The staff is not the friendliest (front desk).
Stayed 6 nights in Sep 2024

10/10 Excellent

Luis

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
It’s was a nice hotel to stay for the weekend “ fun definitely coming back
Stayed 3 nights in Sep 2024

6/10 Okay

Isaac

Traveled with family
Liked: Staff & service
When I walk in my room smelled a little funny but I said to my self it a island and the humidity is high, the next morning I was making my bad and found mold on my pillows and window curtain. Immediately went to the front desk, manager switched my room.. I he second room was very clean and smelled very nice.
Stayed 3 nights in Sep 2024

10/10 Excellent

Nellie

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2024

2/10 Terrible

Mariane

Traveled with partner
Disliked: Staff & service, amenities
My husband and I have stayed at this hotel 6 times over the past 18 months because we enjoy the view and the easy access to the beach. However, during our most recent stay. I’ve never been in such an uncomfortable and embarrassing situation. Everything started because we couldn’t get hot water in our room to take a shower, and when we tried calling the front desk, no one answered. So we decided to go to the reception in person to address the issue. When we arrived to the reception, the doorman, CESAR, told us he would inform the engineer. I insisted on being moved to another room because we need shower right away, but instead of handling the situation professionally, he made jokes and did not take my concerns seriously. He started touching my husband's arms and acting as if he was flirting with him, laughing and making light of the situation. I even doubt if he was sobered. I’ve never been in such an uncomfortable and embarrassing situation. Despite clearly seeing that I was upset, he continued with his inappropriate behavior. This lack of respect for guests is unacceptable, and we will never stay at this hotel again. The staff should show professionalism and respect towards their guests.
Stayed 2 nights in Sep 2024

4/10 Poor

Angela

Stayed 4 nights in Aug 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
In general it is good. The only thing is that their restaurant is being remodeled and you have to go out to buy or order delivery. Otherwise I liked the stay.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jessika Patricia

Liked: Cleanliness, amenities
I love everything no complains at all💯💯 recomended
Stayed 4 nights in Aug 2024

8/10 Good

Zachary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Property definitely needs renovations and updating. However the staff was amazing and location is good.
Stayed 5 nights in Aug 2024

6/10 Okay

Jose

Stayed 2 nights in Aug 2024

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Loved this place
Stayed 5 nights in Aug 2024

10/10 Excellent

Guillermo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

VIVIANA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.. family and calm environment
Really I choose this hotel Over others because of the kid slide at the pool.
Stayed 2 nights in Aug 2024

10/10 Excellent

LaQuita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Awesome view!
Stayed 3 nights in Aug 2024

10/10 Excellent

Gilberto

Stayed 1 night in Aug 2024

4/10 Poor

Alejandro

Liked: Cleanliness
Disliked: Staff & service
Customer services is HORRIBLE.
Stayed 3 nights in Aug 2024

10/10 Excellent

Maria

Stayed 5 nights in Jul 2024

6/10 Okay

Jordene

Stayed 2 nights in Aug 2024

2/10 Terrible

Michel

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We have been staying at this property since it was a Hilton Hotel w a casino, probably 12 times or more overall. This visit was not good. The concierge yelled at me for trying to retrieve my wallet from my bag, after just leaving it w them, speaking to me like I was a child. The room itself had chips all over the modling, stains on walls, and there was a sewage smell emanating from somwhere every time we opened the balcony. The rooms have not been updated in many many years, and it is showing. They were once hip, and a bit like a Miami hotel but now are worn out. The room was fairly clean, but the sewage smell was overwhelming. In addition, I was told that the parking fee was part of the hotel resort fee, not so. There is a resort fee of about $35, plus a $33 parking fee per night, so after paying $300/nt at this hotel, its nearly another 100 dollars for parking and resort fee. Very unhappy, as we used to LOVE this hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Aug 2024

6/10 Okay

Emanuel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the area we was, but I was put in a double queen size room, and I reserve a king size room.
Stayed 3 nights in Aug 2024