The host completely forgot she had a booking and left her guest waiting for an hour. Once a new booking elsewhere was made because we had no choice, she called to say the day got away from her. She then said she thought we were getting there at 3:30 yet she did not contact us and we did not leave till 4:30. In either case per policy she was supposed to send us the code to the lockbox no later than 2pm. She is now refusing to refund for a stay we didn’t use. She seems very scammy and VRBO which is actually who this booking is through cannot get in contact with her. I have all the emails and communications,