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Four Points by Sheraton Caguas Real Hotel & Casino

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Four Points by Sheraton Caguas Real Hotel & Casino

Water view
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
Casino
Exterior
Golf

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
    Bar
  • Parking available
    Parking available
  • Gym
    Gym
  • Room service
    Room service
  • Breakfast available
    Breakfast available

Explore the area

Map
500 Alhambra En Granada Boulevard, Caguas, 00726
  • Jardin Botanico y Cultural de Caguas
    8 min drive
  • Port of San Juan
    27 min drive
  • El Yunque National Forest
    28 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.)
    29 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • 623 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Pool View

Deluxe Suite, 1 King Bed with Sofa bed, Pool View | Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Deluxe Suite, 1 King Bed with Sofa bed, Pool View

  • 624 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • 624 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View | Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Deluxe Room, 1 King Bed, Pool View

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Pool View

Mountain view

Deluxe Room, 2 Queen Beds, Pool View

  • 375 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Water view

Standard Room, 1 King Bed

  • 350 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Standard Room, 2 Queen Beds

  • 375 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hacienda Montana Soñadora

Pool
Hot Tub
Breakfast included
Parking included
4.8 out of 5, Exceptional, (148)
The price is $288
per night
$314 total
includes taxes & fees
Dec 8 - Dec 9
Hacienda Montana Soñadora

About the neighborhood

Caguas

With a stay at Four Points by Sheraton Caguas Real Hotel & Casino in Caguas, you'll be 4.4 mi (7.1 km) from Jardin Botanico y Cultural de Caguas and 17.9 mi (28.8 km) from El Yunque National Forest. .This casino hotel is 21.5 mi (34.5 km) from Pan American Pier and 21.6 mi (34.8 km) from Condado Beach.

What's nearby

  • Jardin Botanico y Cultural de Caguas - 8 min drive - 4.5 miles
  • Condado Beach - 26 min drive - 21.7 miles
  • Pan American Pier - 26 min drive - 21.5 miles
  • Port of San Juan - 27 min drive - 22.6 miles
  • El Yunque National Forest - 28 min drive - 18.0 miles

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 29 min drive

Restaurants

  • ‪El Rancho De Los Trovadores - ‬5 min drive
  • ‪McDonald's - ‬17 min walk
  • ‪Lechonera La Hacienda - ‬6 min drive
  • ‪Burger King - ‬4 min drive
  • ‪Restaurante Raices - ‬4 min drive

About this property

Four Points by Sheraton Caguas Real Hotel & Casino

Family-friendly hotel with a casino and a 24-hour fitness center
Four Points by Sheraton Caguas Real Hotel & Casino offers 125 accommodations with safes and complimentary newspapers. Beds feature Select Comfort mattresses. 55-inch LED televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 125 guestrooms featuring LED televisions. Your room comes with a Select Comfort bed. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Head straight for the casino, or wait for that lucky feeling while you enjoy one of the other recreational opportunities, such as an outdoor pool and a waterslide. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Flor de Caña Eatery Eatery & Bar, a family restaurant which features a bar/lounge and a pool view. You can also stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Flor de Caña Eatery Eatery & Bar - Overlooking the pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 13.38 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 8 to 20 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Flor de Caña Eatery Eatery & Bar

Things to do

  • 10 gaming tables
  • 18-hole adjacent golf course
  • 24-hour gym
  • 433 slot machines
  • Casino (3,800 square feet of space)
  • Children's pool
  • Outdoor pool
  • Piano
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Free crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • In-room roll-in shower
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in fee: USD 25.00
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 18.87 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 8.00 to 20.00 per person
  • Self parking fee: USD 13.38 per day (in/out privileges)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caguas Four Points
Caguas Four Points Sheraton
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Four Points Sheraton Caguas Real
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Four Points by Sheraton Caguas Real Hotel & Casino Hotel Caguas

Four Points by Sheraton Caguas Real Hotel & Casino Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 567 out of 1031 reviews" "
Rating 8 - Good. 274 out of 1031 reviews" "
Rating 6 - Okay. 102 out of 1031 reviews" "
Rating 4 - Poor. 48 out of 1031 reviews" "
Rating 2 - Terrible. 40 out of 1031 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel window was dirty, the rest was perfect
Stayed 1 night in Aug 2024

10/10 Excellent

Lydia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Sonia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Vivian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 2 nights in Jul 2024

2/10 Terrible

Arthur

Liked: Cleanliness
Disliked: Room comfort
Overpriced, i would never recommend staying here
Room was to cold and had a bad smell to it . The tv stations were not in line with the listings . The safe didn’t work until I notified the front desk . The charging port was not plugged in . The bed had to be pulled out in order to plug it in . The hotel service charges were out of line ranging from $33 a day to over $50 . No entertainment and a casino primarily filled with 1 cent slot machines .
Stayed 7 nights in Jul 2024

10/10 Excellent

Lemuel

Liked: Cleanliness
Stayed 1 night in Jul 2024

8/10 Good

Glorilda

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Vivian

Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

sofia, miami

Traveled with family
Liked: Amenities, property conditions & facilities
Very nice property like new. Clean and friendly staff!
Stayed 1 night in Jul 2024

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive always liked staying at 4 Points due to the wonderful staff, the cleanliness, and the quietness. I always recommend this hotel to my family and friends. Keep up the great work.
Stayed 3 nights in Jul 2024

10/10 Excellent

Emma

Stayed 1 night in Jul 2024

10/10 Excellent

Carmen

Traveled with group
I had a great experience, my only complaint was that I ended up paying more through Hotel.com than if I booked it directly with the hotel website. My friends paid around $100 less. Service charges included.
Stayed 1 night in Jun 2024

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience.
Stayed 2 nights in Jun 2024

10/10 Excellent

PAOLA MICHELLE TORRES

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy atentos.
Stayed 1 night in Jun 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Close to everything!
Stayed 3 nights in Jun 2024

10/10 Excellent

Nancy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stood at this hotel as it was close to family. We loved the pool and the casino! Rooms were clean, bed was comfortable and always had clean towels. The in house restaurant was also very convenient as not many places nearby. Definitely need a car to explore the surrounding area. Would definitely go back.
Stayed 6 nights in May 2024

2/10 Terrible

Maribel

Stayed 3 nights in Jun 2024

10/10 Excellent

Joselin

Liked: Cleanliness, staff & service, property conditions & facilities
Good Service
Stayed 1 night in Jun 2024

10/10 Excellent

Yajaira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caguas is near everything. You aren't far from San Juan, and pretty central in the island that any coastal city is within an hour.
Stayed 1 night in May 2024

8/10 Good

Maritza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta bello, sus servicios y atencion al cliente excelente. Solo deberian de colocar microondas en las habitaciones.
Stayed 7 nights in May 2024

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jun 2024

10/10 Excellent

Carmen

Stayed 5 nights in May 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with a separate area to prepare meals and watch TV
Stayed 1 night in May 2024

6/10 Okay

Nahir, Augusta

Traveled with partner
Liked: Amenities, property conditions & facilities
I did like the use the handicapped parking for external activities, that happened to us. My husband needed to use handicapped parking, and he can not because they have an exhibition cars. We asked the manager in charge, she explained that specific parking area do NOT BELONGS TO THE HOTEL. Completely ridiculous.
Stayed 4 nights in May 2024