2/10 Terrible
Selim
Aug 25, 2024
Disliked: Staff & service, property conditions & facilities
The whole experience was seriously disappointing:
- I had to wait nearly 10 minutes in the street to be able to get in, in spite of informing well in advance of my arrival time;
- communication was via WhatsApp and very unresponsive;
- I had to insist that the reservation was made for two persons and there was no reason to want to charge me for one extra person;
- I was given a room that was below the category I had paid for and it is only after reviewing the details that I could claim what I had paid for;
- altough there was a sitting area, it was in a common area and not the private one appearing in the pictures of the studio;
- there was no hot water in the room, and after spending over 30 minutes and many WhatsApp messages to get this resolved, I was told I would have to use a common bathroom;
- overall, the maintenance and cleanliness of the place left very much to desire, including with cockroaches in the hallway, and had nothing to do with any concept of luxury;
- the toilet seat was totally worn out and neglected (I have a piture ready for posting);
- finally, cherry on the cake, upon checking out we were told that we had left one towel "very dirty", which I doubt very much.
Selim
Stayed 2 nights in Aug 2024