Overall, the quality of the building and rooms are great . However, we arrived a couple of hours early and were told we could not check in until 14:00. We had expected to wait but when we returned to check in, our rooms were still not ready. We waited another hour and a half but the rooms still hadn't been cleaned. Finally, one of our rooms were ready. About an hour and a half later, the other room had been cleaned so I checked in. There were no towels so I had to wait another hour for those. When we suggested a free breakfast for the inconvenience, we were told no, just free coffee.
I was very satisfied with the quality of the room excluding some minor irritations. For example, the bath door is on the opposite side of the faucet so you have to get in the tub to turn on the water. There's no mechanism to lift the drain plug so you have to try to pry it back up with your bare hands. The remote for the TV was not entirely functional and the TV doesn't include any streaming options. Also, one of the locks on thw door gets stuck. It took me about 5 minutes to figure out how to get it to open again. There was a slight opening in the window that I could not get to shut entirely so outside noise filtered in more. And, the cordless phone did not work. Like I said, these are all minor irritants except for the check-in situation.
Room service food was subpar. Also, when I ordered, whoever picked up just put the phone down, not on hold, without even greeting me.