6/10 Okay
Verified traveler
Oct 17, 2023
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
CASH ONLY hotel near SJD airport
The location is good - a quick Uber from the airport.
CASH ONLY! But this is not a serious business: you can’t pay in advance, they only accept cash and you can’t pay with credit cards or international debit cards. There’s no ATM anywhere near, except in the airport terminal. It was fine in the end as I had about half the amount in cash and the reception staff let me pay the rest later (I was planning to go San Jose centre to get dinner anyway, and took out some cash there).
NOT REALLY 24/7! So I had an early flight out of SJD and needed to leave the hotel at 5:30 AM. I didn’t think I needed to tell staff since this is a 24/7 hotel, I thought. First, all the doors in the courtyard were closed and I struggled to find which one led to the reception area (it was still dark). Finally I fumbled and opened the right door. The reception area was in complete darkness, and the door to the outside was locked!!! I was trapped inside the hotel. I called out but no one heard me. Thankfully, the outside door was locked with a chain and lock pad so I was able to squeeze my (small) hand between the doors and reach the buzzer. I finally heard a clanging door in the courtyard and the night staff came to open the door. He was very apologetic and kindly offered to drive me to the airport. In the end it all turned out alright, but come prepared for a bit of an adventure. I don’t think staff spoke very much English, so be prepared to navigate that adventure in Spanish.
Verified traveler
Stayed 1 night in Oct 2023
