The location was definitely the highlight of my stay at this hotel. Check-in was seamless, and the front desk staff member who assisted me was exceptionally friendly. After settling into our room, I received a lovely welcoming text from Taylor, which was a nice touch. Unfortunately, I had to inform her that the bathroom doorknob was falling apart. I didn’t mind it much but wanted to make sure we wouldn't be charged for any damages.
During our stay, the side doors near the parking area were closed the entire time, which was inconvenient. On the third night, we encountered a major issue: the toilet stopped working entirely, with no water flowing into the tank. I promptly reported it to the front desk at 6:20 AM, and the staff member suggested that the knob underneath the toilet might have been turned off, but they wouldn’t have anyone available to check it until 8 AM. I assured him that neither my child nor we had touched that knob, especially since we returned to the hotel late the previous night. Despite my concerns, I was told to wait until 8 AM for a resolution, which was frustrating.
Given that the hotel is undergoing renovations, I suspect that someone may have accidentally turned off the water. Overall, the experience was disappointing, and I don’t plan on returning to this hotel.