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Cape Rey Carlsbad Beach, a Hilton Resort & Spa

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cape Rey Carlsbad Beach, a Hilton Resort & Spa

Exterior
Bar (on property)
Outdoor pool, cabanas (surcharge), pool umbrellas
Interior entrance
Outdoor pool, cabanas (surcharge), pool umbrellas

Reviews

8.4 out of 10

Very good

Popular amenities

  • Parking available
  • Bar
  • Hot Tub
  • Pool
  • Breakfast available
  • Pet friendly

Explore the area

Map
1 Ponto Rd, Carlsbad, CA, 92011
  • South Carlsbad State Beach
    7 min walk
  • Itchitaru Ramen
    14 min walk
  • Carlsbad Poinsettia Station
    19 min walk
  • Carlsbad, CA (CLD-McClellan-Palomar)
    15 min drive

Room options

View all photos for Room, 2 Queen Beds, Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Accessible

  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Accessible

  • 950 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

  • 400 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Pool View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Pool View

  • 400 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony, Ocean View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Balcony, Ocean View

  • 390 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed

  • 850 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • 390 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Pool View

  • 390 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (First Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Ocean View (First Floor)

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (No Balcony)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Ocean View (No Balcony)

  • 390 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (First Floor)

Room, 1 King Bed, Ocean View (First Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Ocean View (First Floor)

  • 390 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View (First Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Ocean View (First Floor)

  • 390 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View (No Balcony)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Ocean View (No Balcony)

  • 390 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 390 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 390 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Ocean View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Balcony, Ocean View

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Pool View

Room, 2 Queen Beds, Pool View | Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Pool View

  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds

  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool

Hilton Garden Inn Carlsbad Beach

Pool
Hot Tub
Pet friendly
Free WiFi
4.0 out of 5, Very Good, (1002)
The price is $178
$159 per night
$178 total
Jan 1 - Jan 2
Hilton Garden Inn Carlsbad Beach

About the neighborhood

Carlsbad

With a stay at Cape Rey Carlsbad Beach, a Hilton Resort & Spa in Carlsbad (South Beach), you'll be a 4-minute drive from Carlsbad Premium Outlets and 5 minutes from Flower Fields of Carlsbad. .This beach resort is 3.4 mi (5.4 km) from LEGOLAND® California and 4.1 mi (6.6 km) from Moonlight State Beach.
View more Resorts in CarlsbadOpens in a new window

What's nearby

  • South Carlsbad State Beach - 7 min walk
  • Carlsbad Premium Outlets - 4 min drive
  • Flower Fields of Carlsbad - 5 min drive
  • Moonlight State Beach - 7 min drive
  • LEGOLAND® California - 8 min drive

Getting around

  • Carlsbad Poinsettia Station - 19 min walk
  • San Diego Intl. Airport (SAN) - 42 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Windmill Food Hall - ‬4 min drive
  • ‪Subway - ‬4 min drive
  • ‪Tip Top Meats - ‬5 min drive
  • ‪Miguel's Cocina - ‬5 min drive

About this property

Cape Rey Carlsbad Beach, a Hilton Resort & Spa

Elegant beach resort and outdoor pool
Cape Rey Carlsbad Beach, a Hilton Resort & Spa offers 215 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a steam room and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Make yourself at home in one of the 215 guestrooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, while MP3 docking stations and cable programming provide entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a spa tub, and a steam room. Additional amenities at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Grab a bite at Chandler's Oceanfront, a beachfront restaurant which features a bar/lounge and a pool view. Wrap up your day with a drink at the poolside bar. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Planning an event in Carlsbad? This resort has 8503 square feet (790 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Chandler's Oceanfront - This beachfront restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Languages

English, Filipino, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Area shuttle up to 5 mi
  • Free beach shuttle
  • Covered self parking on site (USD 30 per night; includes in/out privileges)
  • Covered valet parking on site (USD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 10 to 25 for adults and USD 4 to 7 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chandler's Oceanfront

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Water sports equipment
  • Yoga classes

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (8,503 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Firepit
  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 39.20 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business center/computer access
  • Fitness center access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Pool access
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25 for adults, and USD 4 to 7 for children
  • Covered self parking fee: USD 30 per night (in/out privileges)
  • Covered valet parking fee: USD 40 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision
Guests under 12 years old are not allowed in the spa, and guests under 15 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Carlsbad Hilton Oceanfront Resort
Carlsbad Oceanfront Hilton
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Hilton Carlsbad
Hilton Carlsbad Oceanfront
Hilton Carlsbad Oceanfront Resort
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Oceanfront Carlsbad
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Cape Rey Carlsbad Beach Hilton Resort
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Cape Rey Carlsbad Beach, a Hilton Resort & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 519 out of 1000 reviews" "
Rating 8 - Good. 251 out of 1000 reviews" "
Rating 6 - Okay. 129 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsay

Stayed 1 night in Sep 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Sergio

Stayed 1 night in Jun 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im a gold tier member. Of all the hilton properties Ive been to anywhere, this one has the best staff and customer service attitude I've seen! My new go to when we visit carlsbad
Stayed 1 night in Sep 2024

10/10 Excellent

Karlene

Traveled with group
Excellent
Stayed 1 night in Sep 2024

8/10 Good

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Photo of the beach is misleading, I had to cross a highway for the beach.
Stayed 1 night in Sep 2024

8/10 Good

Nica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Tony

Traveled with family and small children
Liked: Staff & service
Great hotel and staff!
Stayed 2 nights in Aug 2024

10/10 Excellent

Sudarshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience, for business as well as pleasure.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ramon

Stayed 3 nights in Jul 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Perfection!
Stayed 1 night in Aug 2024

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Cape Rey! We enjoyed the pool all day in a cabana and appreciated the service received. The food was delicious at Chandlers. We had 2 breakfasts, lunch , dinner and enjoyed a fresh sourdough loaf in our room for an evening snack. The facility was very clean and the room very comfortable . We will be visiting again!
Stayed 2 nights in Aug 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Aug 2024

10/10 Excellent

Mebrato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

6/10 Okay

John, Lake Forest

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked the property but overall the staff seem very unhappy nobody smiled except the bartender and a busboy at the restaurant. Checking in staff have no knowledge of anything and the parking fees are very high which was not disclosed even to park your own car you have to pay $30. To be honest we would not return.
Stayed 2 nights in Aug 2024

2/10 Terrible

Jenelle

Liked: Property conditions & facilities
Disliked: Staff & service
The front desk staff was extremely rude. I interacted with at least three different staff at the front desk to ask basic questions. The language that they used, their tone of voice and their lack of caring to resolve my concerns was disappointing. One of the front desk staff even hung up on me on the phone. And I was not being rude at all. I spent a lot of money to stay there, plus they charged me $150 a night of hidden fees. I’m a resident of Carlsbad, I live just miles from the property and I’m ashamed that this is happening in my community. However, I would like to add that the restaurant/bar staff and housekeeping were all kind and professional. It is unfortunate because I frequent the restaurant for date nights. However, I will never be going back to the hotel or the restaurant. Very discouraging.
Stayed 1 night in Aug 2024

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like being charged to park.
Stayed 1 night in Aug 2024

4/10 Poor

Deborah

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
So, first night I slept on dirty sheets. Met another couple who slept on dirty sheets their first night. My credit card was charged hundreds of dollars not authorized, which the resort, and VISA took care of. Was NOT the relaxing trip I had hoped for due to multiple hotel fraudulent charges.
Stayed 4 nights in Aug 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel, especially the Ocean Crest Spa. Nice location, close to many ammenities. Just to mention, the lobby, hallways, dining areas were very cold in temperature.
Stayed 3 nights in Aug 2024

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the cleanliness, staff, pool and bikes included with my stay. Did not like the no breakfast included in my stay but that’s on me because it said breakfast available not included.
Stayed 1 night in Aug 2024

6/10 Okay

Liana

Stayed 1 night in Aug 2024

2/10 Terrible

Vahe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They overcharged me for parking
Stayed 1 night in Aug 2024

8/10 Good

Armand

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel recommended
The hotel is very comfortable and clean, perfect for family. Just a warning on the chandler restaurant host’s incompetence, poor management and will make your family wait for no reason or less than 50% occupied tables.
Stayed 1 night in Aug 2024

2/10 Terrible

Raquel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Check in was terrible! It wasn’t ready by 4pm. I called by 4pm and they said my oceanfront room was not ready. They said they would call me once it’s ready. Close to 6pm, they have not called me so I called them. The room was ready but they said they were busy this the reason they were not able to call me about my room! This check in gave me a migraine. As soon as I got to it room, I took my medicine and slept the night. Checked out at 8am. Don’t even get to enjoy the property because of the bad service.
Stayed 1 night in Aug 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great Carlsbad choice
love the pool and beach butler service! Staff was very friendly and helpful. Great location
Stayed 3 nights in Aug 2024