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Best Western Chula Vista/Otay Valley Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Chula Vista/Otay Valley Hotel

Lobby
Lobby sitting area
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board
Exterior
Lobby sitting area

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Gym
  • Breakfast included
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
4450 Main Street, Chula Vista, CA, 91911
  • Kaiser Permanente Otay Mesa Medical Offices
    3 min drive
  • Asada Taco Shop
    5 min walk
  • Palm Ave Trolley Station
    6 min drive
  • San Diego, CA (SDM-Brown Field Municipal)
    12 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

Comfort Inn Chula Vista San Diego South

Pool
Hot Tub
Breakfast included
Parking included
3.9 out of 5, Good, (1007)
The price is $123
$112 per night
$123 total
Jan 19 - Jan 20
Comfort Inn Chula Vista San Diego South

About the neighborhood

Chula Vista

Located in Chula Vista (Otay), Best Western Chula Vista/Otay Valley Hotel is within a 5-minute drive of Kaiser Permanente Otay Mesa Medical Offices and Sharp Chula Vista Medical Center. .This hotel is 2.6 mi (4.2 km) from North Island Credit Union Amphitheatre and 4.3 mi (6.9 km) from Las Americas Premium Outlets.

What's nearby

  • Kaiser Permanente Otay Mesa Medical Offices - 3 min drive
  • North Island Credit Union Amphitheatre - 5 min drive
  • Las Americas Premium Outlets - 6 min drive
  • Sesame Place San Diego - 6 min drive
  • San Ysidro Border Crossing - 6 min drive

Getting around

  • Iris Avenue Trolley Station - 5 min drive
  • Old Town Transit Center - 19 min drive
  • San Diego Intl. Airport (SAN) - 23 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Jollibee - ‬2 min drive
  • ‪Panda Express - ‬9 min walk
  • ‪Little Sakana Sushi Bar - ‬3 min drive

About this property

Best Western Chula Vista/Otay Valley Hotel

Hotel with free breakfast, near Kaiser Permanente Otay Mesa Medical Offices
Best Western Chula Vista/Otay Valley Hotel offers 118 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 118 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.
A complimentary continental breakfast is included.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1990
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Best Western Otay
Best Western Otay Valley Hotel
Best Western Plus Otay
Best Western Plus Otay Valley
Best Western Plus Otay Valley Chula Vista
Best Western Plus Otay Valley Hotel
Best Western Plus Otay Valley Hotel Chula Vista
Otay Valley Best Western
Best Western Vista/Otay Valley Hotel
Best Western Chula Vista/Otay Valley
Best Western Vista/Otay Valley
Holiday Inn Chula Vista
Chula Vista Holiday Inn
Best Western Chula Vista/Otay Valley Hotel Hotel
Best Western Chula Vista/Otay Valley Hotel Chula Vista
Best Western Chula Vista/Otay Valley Hotel Hotel Chula Vista

Best Western Chula Vista/Otay Valley Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 535 out of 1297 reviews" "
Rating 8 - Good. 305 out of 1297 reviews" "
Rating 6 - Okay. 198 out of 1297 reviews" "
Rating 4 - Poor. 139 out of 1297 reviews" "
Rating 2 - Terrible. 120 out of 1297 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

ROBERT

Liked: Staff & service, room comfort
Suitable
It was o.k. for a night. Not the cleanest with hairs from the last people in a few places. Fridge and micro was nice. Too bad it's not closer to the amphitheatre to walk there.
Stayed 1 night in Oct 2024

2/10 Terrible

Osmara

Stayed 1 night in Oct 2024

10/10 Excellent

Reina

Stayed 1 night in Oct 2024

8/10 Good

Cynthia M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 1 night in Oct 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Sep 2024

2/10 Terrible

Sonia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Amenities were outdated. Toilet was loose and moving. Baseboard was also coming off. Room had an odor. Outside in parking lot there was a group of men drinking that you can tell weren’t guest, such a safety issue.
Stayed 1 night in Oct 2024

2/10 Terrible

Damion

When i got to property 3 hrs after booking, my booking still stated in progress. They could not check me in and when i called expedia.com wait time was one hr. I had to pay onsite and book a new room.
Stayed 1 night in Oct 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the venue!
Stayed 1 night in Sep 2024

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Jose Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Karen

Stayed 1 night in Sep 2024

10/10 Excellent

Marcy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, customer service and clean rooms
Stayed 1 night in Sep 2024

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel property itself was clean and well lit with cameras all around property to watch parking area (large parking area [parking included]). Breakfast is included 6-9am. The room itself was super clean and renovated. Staff was quick and friendly.
Stayed 1 night in Sep 2024

4/10 Poor

Erica

Traveled with family and small children
Disliked: Property conditions & facilities
I don’t think this place was worth the $200 a night. There was nothing special about it. You’d think that for as pricey as it was they would have at least had warm water. Every shower I took here was cold even after letting it run on the hottest setting for like 5 minutes before getting in.
Stayed 2 nights in Sep 2024

6/10 Okay

Michelle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Candace

Traveled with family
Liked: Staff & service
The room was clean and the beds comfortable. Great shower but the tub needs to be replaced soon. We went to a concert at the nearby amphitheater. It worked well for us.
Stayed 2 nights in Sep 2024

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Sep 2024

10/10 Excellent

Obed

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean room and right across from a gas station. Parking available and had no issues
Stayed 1 night in Sep 2024

10/10 Excellent

Billy John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Evelyn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Interesting check in! Apparently the hotel ran out of keys so the staff member at the front desk had to open the door for everyone that was checking in that night! The staff member kept his cool and still offered great customer service to everyone that was waiting. Obviously it wasn’t his fault he delivered his job to the best of his ability, he was also by himself, so excellent customer service on his part. But the site should have at least two people specially on Fridays and the weekends. Then the people next door to us, had an argument and were screaming, using profanity, and slamming that door many times throughout the night and morning. The room did not feel clean at all, it had a very interesting dry smell. Sunday check out the staff member did apologize for what had happened on Friday night apparently a lot of people had a lot to say too! I’m sure this place is great but someone definitely dropped the ball that evening. Kuddos to the staff member that made it work that Friday night, you definitely need more people like him!
Stayed 2 nights in Sep 2024