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Hotel Nuestro Sueño

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Nuestro Sueño

Lake view
Honeymoon Suite, Fireplace, Lake View | Lake view
Exterior
Senior Room, Accessible, Fireplace | Restaurant
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Hot Tub
    Hot Tub
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Laundry
    Laundry
  • Pet friendly
    Pet friendly

Explore the area

Map
Orilla del Lago Atitlán, Calle dela Playa San Antonio Palopo, San Antonio Palopo, Solola, 7012
  • Multiple Use Area Lake Atitlan Basin
    1 min walk
  • Lake Atitlán
    1 min walk
  • Santa Catarina Palopo Church
    4 min drive
  • Quetzaltenango (AAZ-Los Altos)
    149 min drive

Room options

View all photos for Romantic Room, 1 Double Bed, Fireplace, Lake View

Romantic Room, 1 Double Bed, Fireplace, Lake View | Rollaway beds, free WiFi, bed sheets, wheelchair access

Romantic Room, 1 Double Bed, Fireplace, Lake View

  • 215 sq ft
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Tree House, 1 Bedroom, Fireplace, Lake View

Exterior

Executive Tree House, 1 Bedroom, Fireplace, Lake View

  • Lake view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Economy Room, 1 Double Bed, Accessible, Fireplace

Economy Room, 1 Double Bed, Accessible, Fireplace | Rollaway beds, free WiFi, bed sheets, wheelchair access

Economy Room, 1 Double Bed, Accessible, Fireplace

  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

Romantic Loft, 1 Double Bed, Hot Tub, Lake View

  • 550 sq ft
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Single Room, 1 Double Bed, Accessible, Fireplace

Economy Single Room, 1 Double Bed, Accessible, Fireplace | Rollaway beds, free WiFi, bed sheets, wheelchair access

Economy Single Room, 1 Double Bed, Accessible, Fireplace

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Romantic Room, Multiple Bedrooms, Fireplace, Lake View

Romantic Room, Multiple Bedrooms, Fireplace, Lake View | Rollaway beds, free WiFi, bed sheets, wheelchair access

Romantic Room, Multiple Bedrooms, Fireplace, Lake View

  • 312 sq ft
  • Lake view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Double Room, Fireplace, Lake View

Double Room, Fireplace, Lake View | Rollaway beds, free WiFi, bed sheets, wheelchair access

Double Room, Fireplace, Lake View

  • 204 sq ft
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, Fireplace, Lake View

Deluxe Suite, Fireplace, Lake View | Rollaway beds, free WiFi, bed sheets, wheelchair access

Deluxe Suite, Fireplace, Lake View

  • 775 sq ft
  • Lake view
  • Sleeps 6
  • 1 Queen Bed, 1 Double Bed and 1 Twin Bed

View all photos for Romantic Room, Multiple Beds, Balcony, Lake View

Romantic Room, Multiple Beds, Balcony, Lake View | Rollaway beds, free WiFi, bed sheets, wheelchair access

Romantic Room, Multiple Beds, Balcony, Lake View

  • 279 sq ft
  • Lake view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Senior Double Room, Accessible, Fireplace

Senior Double Room, Accessible, Fireplace | Rollaway beds, free WiFi, bed sheets, wheelchair access

Senior Double Room, Accessible, Fireplace

  • 279 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Romantic Room, Fireplace, Lake View

Romantic Room, Fireplace, Lake View | Rollaway beds, free WiFi, bed sheets, wheelchair access

Romantic Room, Fireplace, Lake View

  • 204 sq ft
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Senior Room, Accessible, Fireplace

Senior Room, Accessible, Fireplace | Lobby

Senior Room, Accessible, Fireplace

  • 419 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Honeymoon Suite, Fireplace, Lake View

Honeymoon Suite, Fireplace, Lake View | Rollaway beds, free WiFi, bed sheets, wheelchair access

Honeymoon Suite, Fireplace, Lake View

  • 635 sq ft
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Panoramic Studio Suite, Multiple Beds, Fireplace, Lake View

Panoramic Studio Suite, Multiple Beds, Fireplace, Lake View | Living area | Flat-screen TV, fireplace

Panoramic Studio Suite, Multiple Beds, Fireplace, Lake View

  • 980 sq ft
  • Lake view
  • Sleeps 7
  • 2 Double Beds, 1 Twin Bed and 1 Queen Bed

View all photos for Executive Tree House, Accessible, Lake View

Lake view

Executive Tree House, Accessible, Lake View

  • 904 sq ft
  • Lake view
  • Sleeps 7
  • 1 Queen Bed, 2 Double Beds and 1 Twin Bed

View all photos for Exclusive Tree House, Balcony, Lake View

Exclusive Tree House, Balcony, Lake View | Rollaway beds, free WiFi, bed sheets, wheelchair access

Exclusive Tree House, Balcony, Lake View

  • 398 sq ft
  • Lake view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
View from property
Porta Hotel del Lago
Pool
Hot Tub
Spa
Pet friendly
4.2 out of 5, Very Good, (894)
The price is $105
per night
$128 total
includes taxes & fees
Dec 6 - Dec 7
Porta Hotel del Lago

About the neighborhood

San Antonio Palopo

With a stay at Hotel Nuestro Sueño in San Antonio Palopo, you'll be steps from Lake Atitlán and Multiple Use Area Lake Atitlan Basin. .This hotel is 2.1 mi (3.4 km) from Santa Catarina Palopo Church and 3.4 mi (5.4 km) from Pintando Santa Catarina Palopó.

What's nearby

  • Multiple Use Area Lake Atitlan Basin - 1 min walk - 0.0 miles
  • Lake Atitlán - 1 min walk - 0.1 miles
  • Santa Catarina Palopo Church - 4 min drive - 2.2 miles
  • Pintando Santa Catarina Palopó - 7 min drive - 3.4 miles
  • Panajachel Municipal Market - 12 min drive - 6.1 miles

Getting around

  • La Aurora Intl. Airport (GUA) - 119 min drive

Restaurants

  • ‪The Little Spoon - ‬13 min drive
  • ‪Sunset Bar - ‬14 min drive
  • ‪Restaurante El Cayuco - ‬13 min drive
  • ‪Atlantis - ‬13 min drive
  • ‪Guajimbos - ‬13 min drive

About this property

Hotel Nuestro Sueño

Hotel with free parking, steps from Lake Atitlán
Hotel Nuestro Sueño offers 15 accommodations with fireplaces and complimentary bottled water. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a spa tub and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Treat yourself to a stay in one of the 15 guestrooms, featuring fireplaces and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include separate sitting areas and complimentary bottled water, and housekeeping is provided daily.
Enjoy recreational amenities such as a spa tub and a steam room. Additional amenities at this hotel include complimentary wireless internet access, babysitting (surcharge), and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to 9:30 AM for a fee.
Featured amenities include express check-in, express check-out, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 9:30 AM.
Hotel Nuestro Sueño has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 9:30 AM for a fee: USD 5.25 to 20 for adults and USD 5 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • 5 buildings
  • Built in 2009
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Fireplace
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:30 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:30 AM - 9 PM
Front desk staffed during limited hours

Renovations and closures

This property is closed from October 5 2023 to February 10 2025 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 5.00 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5.25 to 20 for adults, and USD 5.00 to 20 for children
  • Airport shuttle fee: USD 125.00 per vehicle (one-way, maximum occupancy 8)
  • Pet fee: USD 5.00 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Nuestro Sueño San Antonio Palopo
Hotel Nuestro Sueño
Nuestro Sueño San Antonio Palopo
Nuestro Sueño
Hotel Nuestro Sueño Hotel
Hotel Nuestro Sueño San Antonio Palopo
Hotel Nuestro Sueño Hotel San Antonio Palopo

Reviews

8.8

Excellent

Rating 10 - Excellent. 40 out of 68 reviews" "
Rating 8 - Good. 19 out of 68 reviews" "
Rating 6 - Okay. 4 out of 68 reviews" "
Rating 4 - Poor. 3 out of 68 reviews" "
Rating 2 - Terrible. 2 out of 68 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

aura

Traveled with family
Liked: Cleanliness, property conditions & facilities
The construction was beautiful, staff was friendly, they should do something about the parking space

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hosts. Cool property and breakfast/cafe.

10/10 Excellent

Edna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Marlen, Freeport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services very nice
Stayed 2 nights in Apr 2022

10/10 Excellent

Susan

Stayed 2 nights in Apr 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, wonderful, wonderful. This is a little gem found just 30 minutes from Panajachel. With stunning views across Lake Atitlan, Nuestro Sueño, run by Don Richard and Doña Sonya is a perfect retreat. The food and service is fantastic and they are so willing to help you enjoy your stay.
Stayed 4 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Aug 2021

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly personal. Very good food at restaurant. Prompt service. Richard is a very reliable person, friendly and caring as well as his Wife 🌻 only thing I did not like was the fact that there was times when hot water was not available, but other than that, the place is very relaxing with beautiful views 💕
Stayed 3 nights in Dec 2020

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great View from the 3rd - 5th floors .
The Hotel was so beautiful and with all the amenities before. It needs a lot of maintenance and some repairs to be what it was. Examples: lots of fountains, chimneys that aren't working now. TV sets that were there and were removed. Jacuzzi that has jetters no longer working. So now is just a tub. I don't know if the Sauna room worked. Another nice room that had a Small Jacuzzi, that was not working. Again, it was Beautiful at one point. I did enjoy the area, it's Safe. I loved the view, the Steam room 👌 the breakfast 👌 Richard it's a great host. You can take a boat from there and visit, Panajachel and other aldeas around there in one day for $75.00. I will go again. But if You like amenities over a nice view and nice area this Hotel isn't for you. Some part of the road, from Panajachel to get to this hotel is a little bumpy. A good vehicle is required.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Nuestro Sueno was a very safe, welcoming hotel with a gorgeous view. Come here for an authentic experience of Lake Atitlan. I borrowed a kayak for free for over an hour and it was one of the top 5 best travel experiences I’ve ever had. The lake is breathtaking! I was staying alone and my room was huge with 2 beds, one being a full, and a jacuzzi with a view of the water. I would say don’t underestimate the “off the beaten path” nature of San Antonio. It adds a step to any excursions you may want to do (you need to go into Panajachel to leave via boats to the islands with the popular activities.) That being said, when I did visit San Pedro and Panajachel to climb Volcan San Pedro, I IMMEDIATELY was extremely grateful to be staying at Hotel Nuestro Sueño in San Antonio. The vibe in San Pedro was totally sleazy and there’s no way I would have gotten the incredible waterfront location that I did here if I stayed there. Also taking a pickup from San Antonio to Pana was easy enough with a 2 min walk and 20-30 min pickup ride for less than $1 USD. San Antonio is minimally touristy, which is a pro, but also there are not a ton of restaurants or bars around, so I stuck to eating at this hotel and one down the road. At Hotel Nuestro Sueño I felt like family and was well attended to, but don’t expect to be waited on - feel free to ask for things and get to know the family who lives there for an very unique and worthwhile experience.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip to Atitlan
One of the best hotels I’ve stayed at, the owners make you feel welcomed. View and location is amazing
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very misleading consider elsewhere!
Be warned, hotel is in the a remote area of the lake, no attractions or restaurants in the town. We knew we would be a bit more isolated than say Panajachel but as the hotel advertised so many nice facilities we were excited to lounge around the hotel and enjoy the pool/gym/restaurants etc. The view of the lake is great but definitely consider other options. Service - this is a family hotel so service of staff is fairly poor. They were surprised to see us at check in (and we were the only guests during our entire stay). We felt as if we couldn’t use the common area without interrupting people in their home. Gym - severely broken equipment and caked in dust. Pool - stagnant and hidden in a dark corner of the room. We were afraid we would get ill using it as it didn’t look maintained. Restaurant - (only 1 not 2) slow service, limited menu and ingredients, only one in town so you have to make do. Other facilities - not “near the beach” there is no beach. No “coffee shop/Café”. “Wifi” was only available in lobby area and cut out every minute or so. Cleanliness - lounge had old popcorn machine with old popcorn in, trash in fire pit. Noise - be prepared for loud traffic/ residents music and a children’s playground from early hours to late. The windows/patio doors are not sealed so no break from outside noise or bugs. As nice as Richard was our overall experience was very disappointing. Very deceiving advertisement. Have more negatives than letters available
Stayed 2 nights in Aug 2018

2/10 Terrible

Vanessa, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not romantic at all - avoid or purchase insurance!
I booked this hotel based on the reviews and the listing as "romantic". After a 7 hour car trip, I was exhausted and looking forward to relaxing. Upon arrival, the hotel "upgraded" me without my knowledge to a room that was dirty with broken dressers, mildew, and broken doors. The door lock to the room was broken, so I was trapped in the room for 15 minutes and had to exit from another guest's room. Furthermore, the hotel was located next to a church where a wedding was going on. The noise level was so loud it make the walls and windows of the establishment shake. I felt unsafe in a room with a malfunctioning lock and assaulted by inescapable, intolerable noise. I never checked in to the hotel and after being freed from the room, left. I was there a total of about 20 minutes. After leaving, the owner sent me a bizarre email berating me and calling me racist (I would post but it would exceed word limit) and telling me that I was insensitive to Mayan culture. I didn't know blasting Kenny G on repeat was part of Mayan culture. My advice, skip this place or purchase traveler's insurance to get your money back! Not at all worth the money or drive. Also, there are far better views in Panachel.
Stayed 1 night in Jan 2018

10/10 Excellent

Teresa, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remote, idyllic hidden gem
This hotel is off the beaten path. It is two villages south of Panahachel, so don’t underestimate the travel time. But once you are there, you are well cared for. The hotel is owned and run by Don Richard, an American who has lived in Guatemala for 30 years. His advice and assistance are priceless, and can make your trip all the more special. The hotel has beautiful views of the lake, and it’s iconic volcano. Our room overlooked the lake and volcano, but also a lively playground, soccer field and washing spot, so it offers a nice idea of daily life. It serves good food, and has lovely nooks and spaces to sit for a meal, a coffee, or relax with a book. While I was there, Richard helped my family with car service, a boat trip, and shared his wealth of understanding about the history of the country and it’s economy. Our stay here was a special treat.
Stayed 3 nights in Dec 2017

8/10 Good

carlos, montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cozy place
Great place to stay. Wonderful people and a gentleman with a thousand stories to entertain you at night during supper. Rooms are big and have a fireplace to enjoy the great view of the lake. No much to see in town but you can eat at the hotel and have a beer or a drink with the hotel owner. You won't regret it. Panajacjel is 30 minutes away if you want to have some more choices for lunch or supper.
Stayed 1 night in Dec 2017

8/10 Good

Robert, Victoria, British Columbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Remote Mayan Village
Best part of experience was attention of hosts Richard and Sonia. Lovely location off the beaton path right by Lake Atitlan. Opportunity to visit nearly Mayan communities by boat and enjoy the community itself. Be prepared for a 3 to 4 hour drive from the Quatemala City airport to get here.
Stayed 4 nights in Dec 2017

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Views!
The hotel had the best views of the lake Atitlan. My husband and I were able to enjoy the sunrise view from our window and it was breathtaking. Richard was very nice and offered his assistance when we needed it. We had dinner at the hotel's restaurant the night that we stayed there. Even though they were about to close the kitchen, they made an exception and were able to serve us which I thought was wonderful as not too many places would do that. The room was very clean, fresh bottled water, TV, Wifi, and a jacuzzi! Would recommend to anyone trying to go to a more relaxed place outside Panajachel.

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great retreat with amazing view of lake Atitlan
Family owned hotel in very quiet area of San Antonio Palopo. The owners knowledge of Mayan culture was very good and he has some interesting artifacts around the hotel from the Mayan era. Excellent views overlooking the lake and comfortable rooms. Shower was good with best fluffy towels since we've been travelling. Food was cooked fresh to order and was of consistent high quality. In the morning there are lots of pretty birds in the trees you can see from the terrace. Richard helped us plan and book excursions and follow on hotels and transport. Nothing was too much trouble.

10/10 Excellent

Mike, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for remote pueblo
excellent choice in a remote and off-the beaten-track town. Hotel staff very friendly and knowledgeable. Hotel restaurant most likely the best choice for food within miles.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly knowledgable considerate staff and owner. Breakfast was delicious. The layout was unique and the atmosphere was artistic. You have a beautiful view of the lake. A nice spot to relax or go see ceramics and textiles being crafted.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where the sunsets take your breath away
We stayed in this charming hotel for two nights. The owners, Mr. Richard and his wife were very welcoming, and the staff was incredibly friendly and attentive. It was unusually chilly while we were there but we were able to use the chimney in our room. We stayed in the Queen's suite which had a balcony with an amazing view of the lake. We loved our stay at Hotel Nuestro Sueño and we can't wait to come back to visit.