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JW Marriott San Antonio Hill Country Resort & Spa

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for JW Marriott San Antonio Hill Country Resort & Spa

4 outdoor pools, cabanas (surcharge), pool umbrellas
4 outdoor pools, cabanas (surcharge), pool umbrellas
View from property
View from property
Property amenity

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Hot Tub
  • Breakfast available
  • Room service
  • Spa
  • Bar

Explore the area

Map
23808 Resort Pkwy, San Antonio, TX, 78261
  • TPC San Antonio
    6 min walk
  • Methodist Hospital Stone Oak
    12 min drive
  • Rolling Oaks Mall
    15 min drive
  • San Antonio, TX (SAT-San Antonio Intl.)
    19 min drive

Room options

View all photos for Executive Suite, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Signature Room, 1 King Bed with Sofa bed, Non Smoking

  • 460 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Hearing Accessible)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Balcony (Hearing Accessible)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony

  • 463 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds, Non Smoking (Balcony)

Premium bedding, down comforters, pillowtop beds, in-room safe

Signature Room, 2 Queen Beds, Non Smoking (Balcony)

  • 463 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Transf Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Signature Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Transf Shwr)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

  • 463 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

  • 898 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking

  • 898 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Bathtub (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Bathtub (Mobility/Hearing Accessible, Tub)

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

  • 463 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom, Non Smoking, Golf View

Studio Suite, 1 Bedroom, Non Smoking, Golf View | Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Suite, 1 Bedroom, Non Smoking, Golf View

  • 890 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Transf Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Transf Shwr)

  • 463 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Pool

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Breakfast included
Pet friendly
Parking included
Free WiFi
4.3 out of 5, Excellent, (1008)
The price is $114
per night
$134 total
includes taxes & fees
Jan 14 - Jan 15
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About the neighborhood

San Antonio

With a stay at JW Marriott San Antonio Hill Country Resort & Spa in San Antonio, you'll be 11.7 mi (18.8 km) from Morgan's Wonderland and 15.4 mi (24.9 km) from The Shops of La Cantera. .This family-friendly hotel is 16.6 mi (26.7 km) from Six Flags Fiesta Texas and 17.4 mi (28 km) from San Antonio Zoo and Aquarium.

What's nearby

  • TPC San Antonio - 6 min walk
  • San Antonio Zoo and Aquarium - 23 min drive
  • Six Flags Fiesta Texas - 25 min drive
  • Natural Bridge Caverns - 30 min drive
  • Natural Bridge Wildlife Ranch - 37 min drive

Getting around

  • San Antonio Station - 26 min drive
  • San Antonio International Airport (SAT) - 19 min drive

Restaurants

  • ‪In-N-Out Burger - ‬8 min drive
  • ‪HTeaO - Stone Oak - ‬6 min drive
  • ‪Marco's Pizza - ‬6 min drive
  • ‪Chipotle Mexican Grill - ‬8 min drive
  • ‪P. Terry's Burger Stand #24 - ‬8 min drive

About this property

JW Marriott San Antonio Hill Country Resort & Spa

Luxury hotel with 6 restaurants and 4 outdoor pools
JW Marriott San Antonio Hill Country Resort & Spa offers 1002 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 65-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

This San Antonio hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can play rounds at the 36-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 4 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include outdoor tennis courts and a health club.

Children under 14 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Lantana Spa has 30 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 1002 guestrooms featuring refrigerators and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding. Cable programming and iPod docking stations are provided for your entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 4 outdoor swimming pools or 2 spa tubs. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy Tex-Mex cuisine at Cibolo Moon, one of the hotel's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. Buffet breakfasts are available for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in San Antonio? This hotel has 260000 square feet (24155 square meters) of space consisting of a conference center and 19 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge.
Cibolo Moon - This restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
18 Oaks - Overlooking the golf course, this steakhouse specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
Rivertop Grill - This poolside restaurant serves lunch only. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
High Velocity - This sports bar specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Crooked Branch - This restaurant specializes in Asian cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Late night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 29 per day; includes in/out privileges)
  • Covered valet parking on site (USD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: USD 32 to 39 for adults and USD 15 to 19 for children
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 18 Oaks
  • Cibolo Moon
  • Crooked Branch
  • High Velocity
  • Rivertop Grill

Things to do

  • 2 outdoor tennis courts
  • 2 spa tubs
  • 24-hour gym
  • 36-hole golf course
  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Game viewing
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Lazy river
  • Library
  • Pro golf lessons
  • Pro golf shop
  • Shopping
  • Table tennis
  • TV in common areas
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free crib
  • Free water park access
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 19 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (260,000 square feet of space)

Outdoors

  • Firepit
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 30 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 10 buildings
  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2010
  • Double-glazed windows
  • Fireplace in lobby
  • Lifeguards
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels
  • iPod dock
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from December 2 2024 to December 6 2024 (dates subject to change):
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from October 2 to October 3:
  • One of the dining venues

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 1.240 percent destination fee will be charged
  • Resort fee: USD 56.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 32 to 39 for adults, and USD 15 to 19 for children
  • Fee for in-room wireless internet: USD 15.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 15.95 per day (rates may vary)
  • Self parking fee: USD 29 per day (in/out privileges)
  • Covered valet parking fee: USD 45 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 14 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

JW Marriott Hill
JW Marriott Hill Resort
JW Marriott San Antonio Hill Country
JW Marriott San Antonio Hill Country Resort
Marriott Hill
Jw Marriott San Antonio Hill Country Hotel San Antonio
Jw Marriott San Antonio Hill Country Resort And Spa
JW Marriott Hill Country Resort
JW Marriott Hill Country
Jw Marriott San Antonio Hill Country Hotel San Antonio
JW Marriott San Antonio Hill Country Resort Spa

JW Marriott San Antonio Hill Country Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 656 out of 1006 reviews" "
Rating 8 - Good. 169 out of 1006 reviews" "
Rating 6 - Okay. 92 out of 1006 reviews" "
Rating 4 - Poor. 55 out of 1006 reviews" "
Rating 2 - Terrible. 34 out of 1006 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Neiruz

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, the girls loved it coming back sure 😉
Stayed 2 nights in Sep 2024

10/10 Excellent

Antonio, San Antonio

Stayed 2 nights in Sep 2024

10/10 Excellent

Ramona

Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We swam at the facility and were taken care of perfectly. The only thing is that maybe some different kind of cleaning supplies should be used. The room we were in smelled a bit musty.
Stayed 3 nights in Jul 2024

10/10 Excellent

Natasha

Liked: Cleanliness
Stayed 2 nights in Sep 2024

8/10 Good

Charles

Stayed 2 nights in Sep 2024

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Dillon

Stayed 1 night in Aug 2024

8/10 Good

Talia

Stayed 1 night in Aug 2024

10/10 Excellent

Thuy, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

KAREN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. We celebrated a birthday trip for my daughter and myself, along with our family. Unfortunately the pool water was fairly cold. Since advertising, you have heat controlled pools, we were disappointed since we chose this resort for swimming. Most people were jumping out of the pool after stepping in and stating the same. The hotel was great and we were allowed a late checkout to try the pool again, but unfortunately, we mostly kept to the hot tub. I think this is a 5 star property during hot temperatures in the summer, we missed the heat by a week. Beautiful resort!
Stayed 1 night in Sep 2024

8/10 Good

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the JW. The property was very well maintained. Our rooms was clean and comfortable. The noise from disrespectful kids running up and down the hall was bothersome but not the hotels fault. There are plenty of options to eat or get a drink on site. We really liked that there were lots of places to hang out, to either play games, sit and visit or just curl up with a book. We loved the fireplaces all over the property. The water park area was great, even for an older couple without children. We were there Labor Day and the two days following. Once the holiday crowd left, we felt like we nearly had the resort to ourselves. They did close down the restaurant and bar in the water park because it was so slow which was inconvenient, but the small crowd made it worth it. We will definitely be back again and recommend to our family and friends.
Stayed 3 nights in Sep 2024

10/10 Excellent

Eva

Stayed 1 night in Sep 2024

10/10 Excellent

alma b

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience ! Highly recommend. Staff were always courteous, cheerful and accommodating. The water park was a plus!
Stayed 2 nights in Sep 2024

6/10 Okay

Kent

Traveled with family
Liked: Staff & service, amenities
Enjoyed my stay for the most part, but I did not enjoy the ants in my bed. Got bitten a few times. Had to sleep on top of the covers to avoid being bitten any further. Brought it to the staff's attention after the first night, but the problem was not solved. At checkout there was an employee with bug killer on my floor. The person at check out said they had similar complaints from other guests that weekend. I realize with it being Labor Day weekend that there probably wasn't another room they could move me too. I basically tried to avoid my room as much as possible by staying by the pool. Would have been an awesome experience, but ants in the bed is a big problem.
Stayed 2 nights in Aug 2024

10/10 Excellent

James

Stayed 3 nights in Aug 2024

6/10 Okay

Sakphearvy

Traveled with family
Liked: Staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Aug 2024

10/10 Excellent

Sandra

Stayed 4 nights in Sep 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waiters at the lobby were amazing and one of the clerks made us feel very safe and comfortable since we arrived.
Stayed 4 nights in Jul 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Chafic, Frisco

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We were given a handicap-accessible room that was outdated and in need of renovation, even though I never requested one. The shower was old and constantly dripping, and the sink clogged multiple times during our stay. The room definitely needs an update. Additionally, the hotel doesn't offer free charging for electric cars. Instead, they charge the valet fee of $45, which is quite steep considering other hotels offer free charging for members. It doesn’t even need to be a fast charger—just a regular outlet would suffice. The hotel should really improve in this area.
Stayed 3 nights in Aug 2024

10/10 Excellent

HECTOR

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with great amenities
Stayed 3 nights in Aug 2024

10/10 Excellent

Peggie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend a relaxing holiday weekend! We enjoyed the adult pool, restaurants, bars and walking trails.
Stayed 3 nights in Aug 2024

8/10 Good

rodolfo

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
pool area service was great. cleanliness was good. lots of children activities overall great first time experience
Stayed 2 nights in Aug 2024

10/10 Excellent

Fidel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was beautiful and it has everything for you!
Stayed 2 nights in Aug 2024