2/10 Terrible
Robbie
Business traveler
Sep 9, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at this hotel and encountered some troubling issues. During my visit, two separate instances of vehicles were broken into, which is a significant safety concern. The hotel has a severe problem with vehicle security, with incidents happening nearly every night.
One of the most perplexing aspects is that while the hotel does have security cameras, they are only installed inside the building. The parking lot, where these break-ins occurred, is not monitored at all. It's troubling to see the front desk staff's vehicles parked under the awning, protected and in view, while guests' vehicles are left vulnerable.
Additionally, the hotel'shotel's cash deposit policy adds to the frustration. Guests with a San Antonio address are required to pay a $100 cash deposit, regardless of their circumstances. As a military member stationed out of town, this seemed particularly unfair, especially when out-of-town guests face a much lower deposit requirement.
In summary, if you're concerned about vehicle security and find such deposit policies unreasonable, I would advise looking for alternative accommodations. This hotel must address its security issues and reassess its deposit policies to offer guests a more secure and equitable experience.
Robbie
Stayed 2 nights in Sep 2024