2/10 Terrible
Jonetta
Business traveler
Sep 23, 2024
Liked: Staff & service
Disliked: Cleanliness
First they asked (demanded) for a $100 deposit for incidentals (this is not the Hilton). Then the next day they charged my card for total stay. You would think they would deduct the deposit but that's not what happen. They tell me to wait 3 business days and the deposit will be returned. But I won't get it all back because I had 2 bottles of Kirkland water. Now I checked in late Tuesday night. Breakfast was doable because of my lifestyle but there was fruit. Came back from convention mtg Wednesday evening and bed was not made no biggie but the bathroom had not been cleaned. Thursday same thing. I called front desk was informed that they clean on day 3 of visit. Friday no service front desk told me I had to schedule the cleaning by now those small garbage cans are overflowing(there were 2 in my room one of which was in the bathroom. Front desk offered me some garbage bags. Saturday one bed made garbage gone bathroom not touched.
Jonetta
Stayed 5 nights in Sep 2024