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PortAventura Hotel Caribe

4.0 star property

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Photo gallery for PortAventura Hotel Caribe

Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Property video
Minibar, in-room safe, desk, free cribs/infant beds
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Gym

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Rambla del Parc, s/n, Salou, 43840
  • Place, Tourist Office of Salou
    ‪9 min walk‬
  • Place, PortAventura World
    ‪11 min walk‬
  • Place, Ferrari Land
    ‪11 min walk‬
  • Airport, Reus (REU)
    ‪10 min drive‬

Room options

View all photos for Club Room San Juan 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Club Room San Juan 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Club Room San Juan 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Club Room San Juan 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Club Room San Juan 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

  • Garden view
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

8.8 out of 10
Excellent
(5 reviews)
  • Garden view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

  • Garden view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, 2 adults & 3 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Family Room, 2 adults & 3 children (Port Aventura tickets & 1 Ferrari Land ticket)

  • Garden view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, 3 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Family Room, 3 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

  • Garden view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, 4 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Family Room, 4 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Quadruple Room with Access to Amusement Park (2 Adults + 2 Children) + 1 access to Ferrari Land

Minibar, in-room safe, desk, free cribs/infant beds

Quadruple Room with Access to Amusement Park (2 Adults + 2 Children) + 1 access to Ferrari Land

  • Sleeps 2

View all photos for Quadruple Room With Access To Amusement Park (3 Adults + 1 Child) + 1 Access To Ferrari Land

Minibar, in-room safe, desk, free cribs/infant beds

Quadruple Room With Access To Amusement Park (3 Adults + 1 Child) + 1 Access To Ferrari Land

  • Sleeps 3

View all photos for Standard Room with Access to Amusement Park + 1 access to Ferrari Land (1 adult)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room with Access to Amusement Park + 1 access to Ferrari Land (1 adult)

  • Sleeps 1

View all photos for Standard Room with Access to Amusement Park + 1 access to Ferrari Land (2 adults)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room with Access to Amusement Park + 1 access to Ferrari Land (2 adults)

  • Sleeps 2

View all photos for Standard Room with Access to Amusement Park + 1 access to Ferrari Land (3 adults)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room with Access to Amusement Park + 1 access to Ferrari Land (3 adults)

  • Sleeps 3

View all photos for Standard Room with Access to Amusement Park + 1 access to Ferrari Land (4 adults)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room with Access to Amusement Park + 1 access to Ferrari Land (4 adults)

  • Sleeps 4

View all photos for Triple Room with Access to Amusement Park (2 Adults + 1 Child) + 1 access to Ferrari Land

Minibar, in-room safe, desk, free cribs/infant beds

Triple Room with Access to Amusement Park (2 Adults + 1 Child) + 1 access to Ferrari Land

  • Sleeps 2

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About the neighborhood

Salou

With a stay at PortAventura Hotel Caribe in Salou, you'll be near the beach, within a 10-minute drive of PortAventura World and Tourist Office of Salou. .This family-friendly hotel is 5.8 mi (9.4 km) from Cambrils Beach and 0.6 mi (1 km) from Ferrari Land.

What's nearby

  • Tourist Office of Salou - 9 min walk - 0.5 miles
  • PortAventura World - 11 min walk - 0.6 miles
  • Ferrari Land - 11 min walk - 0.6 miles
  • Illuminated Fountain - 16 min walk - 0.9 miles
  • Lumine Mediterránea Beach Club & Golf Community - 4 min drive - 1.1 miles

Getting around

  • Salou Port Aventura Station - 10 min walk
  • Barcelona El Prat Airport (BCN) - 78 min drive

Restaurants

  • ‪Buffet Bohio - ‬3 min walk
  • ‪Mediterrània - ‬4 min drive
  • ‪Cafe Saula - ‬4 min drive
  • ‪Puerto Viejo - ‬3 min walk
  • ‪Buffet Del Port - ‬11 min walk

About this property

PortAventura Hotel Caribe

Family-friendly hotel with 5 restaurants and a water park
PortAventura Hotel Caribe offers 497 accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Salou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool, a children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a water park (surcharge), a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 497 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including a water park (surcharge), an indoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy international cuisine at Buffet Bohio, one of the hotel's many dining establishments, which include 5 restaurants and a coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 8:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:30 AM.
Buffet Bohio - This buffet restaurant specializes in international cuisine and serves breakfast and dinner.
Restaurante La Piazza - This restaurant specializes in Italian cuisine and serves lunch and dinner.
Puerto Viejo - This tapas bar specializes in Spanish cuisine and serves lunch and dinner.
La Bodeguita del Medio - Onsite coffee shop. Open select days.
Salsa Cafe - This bar specializes in international cuisine. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 18 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Buffet Bohio
  • La Bodeguita del Medio
  • Puerto Viejo
  • Restaurante La Piazza
  • Salsa Cafe

Things to do

  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Theme park character encounters
  • Water park

Family friendly

  • Arcade/game room
  • Children's pool
  • High chair
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Theme park character encounters
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 15 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic water bottles
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
On the day of arrival guests may drop off luggage and complete registration early in order to access the park prior to check-in time, but will not be able to access guestrooms until after 3 PM.
Theme park opening dates and times vary seasonally. Guests are advised to contact the property in advance for more information.
All reservations include Portaventura Park access for all guests included in the reservation and for all days of the stay and 1 ticket for Ferrari Land per stay.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: EUR 10 per person, per day and includes use of: sauna; hot tub; spa; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number HT-000772

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property caters to LGBTQ+ guests
The seasonal pool will be open from April to October
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

PortAventura Caribe
PortAventura Caribe Salou
PortAventura Hotel Caribe Salou
Hotel Caribe Salou
Caribe Hotel Salou

PortAventura Hotel Caribe Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 210 out of 578 reviews
Rating 8 - Good. 229 out of 578 reviews
Rating 6 - Okay. 89 out of 578 reviews
Rating 4 - Poor. 33 out of 578 reviews
Rating 2 - Terrible. 17 out of 578 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

ANA

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
El personal de las tiendas no es muy amigable con los niños, y eso es un requisito indispensable en un resort familiar.
Stayed 2 nights in Oct 2025

4/10 Poor

Hazel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was not easy, hotel sent me an email before arrival but was in spanish and I cannot read spanish. On arrival i was told i should have checked in online and to wait. 25 minutes later, we checked in.. it was a very slow process, there were staff but they did not seem to want to help. Room was booked for 4, but set up for 2.. 2 towels, 2 pillows etc, I called reception 4 times to ask for extra and no one answered. I wandered down and was told someone would bring the requested items.. we went for a dip in the pool, 1.45 mins later headed back to the room, no extra towels/ bedding was there, having 3 kids, and two towels you can imagine there would be no towels left that were useable so I headed back to the reception and was told someone was on their way so I braved a shower, in the hope I would have a towel, 40 mins later.. no towel..i used a sopping wet one. Room was very old, bathroom wasnt at all clean, there were ants on the floor every morning.. I dont think it was a 4 star standard. We only stayed for 3 nights but I would have been disappointed if i had booked for a week or longer.. good points, breakfast was nice but you have to book a time slot which I was not told but realised after seeing a sign near the restaurant in Spanish and asked. We only used the pool once, we intended to on day 3 before we left but was told there are no facilities to show after so couldnt. Salou is lovely and we will be back, just not to this hotel
Stayed 3 nights in Sep 2025

10/10 Excellent

Miguel Angel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hitel
Stayed 1 night in Sep 2025

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Aug 2025

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Having the hotel makes the park experience more fun. I wish I had known about the water park not being included first though.
Stayed 1 night in Aug 2025

10/10 Excellent

Graeme

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family holiday with kids and grandparents, perfect location for parks, Friendly staff and dining options both in and out of park easy to use
Stayed 4 nights in Aug 2025

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 7 nights in Aug 2025

10/10 Excellent

Gerald

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Muy bueno, dejo algunas sugerencias para mejorar

La estadia ha sido buena en general, estuvimos alojados 4 noches una familia con dos niños. Las comidas de media pensión son excelentes, nuy variada y bien hecha. Las instalaciones tambien son buenas, excepto las caminaderas que son estrechas y algunas de piedra dificil de rodae con maleta grande. Las habitaciones son amplias, cómodas y bien climatizadas. Sin embargo, hay aspectos que pueden mejorar: la limpieza deja a desear, a pesar de hacer el cuarto, en el baño no se hace una buena limpieza del el piso y los basureros no se cambian. Tuvimos que llamar a recepción al llegar del parque en la noche para que envien a alguien a llevarse la basura. Por otra parte, el parque queda a 15 minutos a pie desde la recepción, al sol y por el camino del estacionamiento, podrian hacer una caminadera o disponibilizar un transporte rotativos.
Stayed 4 nights in Jul 2025

6/10 Okay

Sarah

Traveled with family
Liked: Staff & service
Nothing going on at the hotel, restaurants weren’t open, no entertainment! 2 lovely pool areas with not enough umbrellas and one without access to a bar. The hotel itself is nice, staff are friendly and it’s convenient for both the parks and Salou centre.
Stayed 7 nights in Jul 2025

8/10 Good

Owen, Reading

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic for PortAventura as you can get tickets for each day of your stay including one Ferrari Land evening. The only negative was incredibly noisy local school children on school trips who have been making a racket during the night and were queue jumping in the park. The hotel is absolutely lovely and I'd recommend it. The 30th anniversary deal is absolutely fantastic value.
Stayed 7 nights in Jun 2025

6/10 Okay

Rob

Traveled with family

Generally good and reasonable price but basic

Reasonably priced, nice pools, but quite basic and not 4 star in my opinion. Basic rooms that are tired with smelly and basic bathrooms. Sunloungets by the pool are old plastic loungers and uncomfortable. Strange rules like you cannot wear sunglasses in the pool unless you have bands around your head to keep them in place. Never experienced this anywhere in the world. Lifeguards enforce this rule, I guess for safety, yet you allow guests to have glassware at the side of the pool? People drinking beer out of glass mugs. Crazy! Service at pool bar was poor. 25 minutes to get a hot dog, and then the drinks machine wasn’t working. Also, they advertise a gym but it doesn’t open until 6pm!? What!? Ridiculous. Most people workout on a morning so this is a stupid rule and as such meant I could not use the gym. False advertising. I would not go back, instead I’d probably go to the main PortAventura hotel which I think is much better and worth the extra money.
Stayed 2 nights in Jun 2025

8/10 Good

Maria

Stayed 3 nights in May 2025

8/10 Good

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel setting, very chilled. Check-in was slow. Cheap Estrella! What's not to love.
Stayed 1 night in Jun 2025

8/10 Good

Anthon Roy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very clean property, with sone oddities. Difficult to find snacks specifically water after bars close in the evening. We struggled to find a vending machine that sold any soft drinks or water, cigarettes and park tickets were available though. Also there us an indiorbpool, but was closed until 18:00pm and was an extra charge of €10 per person. Otherwise generally nice pools with a man made beach.
Stayed 2 nights in May 2025

4/10 Poor

IRENE, Merritt Island

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The old hotel,beds are uncomfortable and bedding clothes is very worn out and not looking or smelling fresh. Food is expensive and bad quality as well.Not recommended.
Stayed 2 nights in May 2025

10/10 Excellent

Claucio Bernardino Figueiredo da Costa

Stayed 3 nights in Sep 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quite quiet during the day, it seems most people were in the parks, this meant not much choice for food or drinks in hotel during the day. But loved the connection to the parks and being able to walk just 15mins to be in Portaventura, but also option to walk to the beach in around 15minutes too. Best Portaventura hotel in terms of distance from beach. Best of both worlds.
Stayed 3 nights in Aug 2024

8/10 Good

melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room dated but clean. Breakfast average , we arrived late the night before so had to book latest breakfast slot so items ran out.
Stayed 1 night in Sep 2024

8/10 Good

Mark

Liked: Staff & service
Stayed 9 nights in Jul 2024

6/10 Okay

robert

Traveled with family

Good but be aware…..

Checkin was efficient in terms of taking details and giving passes. No detail on the hotel, restaurant, bar and pool was given. I asked what time the hotel restaurants close - was told 10pm. That night we found out only the mobbed buffet restaurant was open. Not an issue if we had known as we would have gone elsewhere. So service at reception needs to be looked at. The hotel pool and communal areas are lovely - the rooms let the hotel down. They need updating and the bathrooms renovated. Towels in the bathroom were threadbare.TV had very few channels, not even bbc worldwide. I would go back, but I’d be wary if the price you pay and what’s open - we travelled in peak (July). Overall a good 3 star option - def not a 4 star as the rooms let the property down.
Stayed 1 night in Aug 2024

10/10 Excellent

Wing Fai Teresa

Traveled with family
Liked: Amenities
The dining choice is limited. Only the buffet area in the hotel no more options. If you want more choice you can hire taxi to nearest restaurant. It will be €14-15 oneway
Stayed 3 nights in Aug 2024

4/10 Poor

Juliana

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience with this hotel. It is not our first stay here and we had an amazing memories from last time. However, this time it was a complete fail. First of all, rooms are so outdated and worn. In the first room sockets and table lamps were not working. We asked to change the room and got the room with not working shower and falling metal handles. Secondly, rooms are dirty. We stayed 5 nights and the floor was not properly mopped in any of them. All furniture was dusty and filthy. Overall impression of the hotel was - old and worn. Doesn’t worth the money at all I have mixed feelings about service. Some people were trying to help but the effectiveness of their help was poor. Most people do not speak English (however the description of the hotel suggests they speak many languages). The check in was horrible, we shall wait for our room for half an hour after check in time. Next day before we moved to another room, we were kinda “homeless” until 3.30pm. Which I don’t believe was fair as we paid for this time to have access to the room and not just to stay in limbo. Of course, we did not receive any of the VIP benefits. No discount was applied or even offered. No room upgrades. It was funny as we checked Expedia and saw rooms available but reception ignored it and said - no, we cannot give them. Well, then do not promise upgrades. And a very small thing. No transfer to the park from the hotel. You need to walk about 15 minutes under the sun. Small but annoying thing
Stayed 5 nights in Aug 2024

6/10 Okay

Sue

Traveled with family
Disliked: Amenities, property conditions & facilities
Was very disappointed with the water feature between the two pools, it was dirty, green sludge, it could have been made beautiful with fountains and illumination, instead it was a breading ground for midges and mosquitos - really spoiled the look and ambiance of the hotel, It was nothing like the pictures portrayed. Was disappointed at having to pay extra to use the water park which cost another 125 Euros on top of what we had already paid. Disappointed that we had to pre-book dinner and breakfast slots, and only had 40 minutes to eat and go for breakfast, and an hour for dinner. Felt like you had to rush your food and get out quickly ready for the next load of people to come in. This also meant, that you had to plan your days around your meal times, which impacted which shows you could or could not get to see in the Parks during the evening. It really did limit our freedom to come and go, it was very restrictive. Spent 20 Euros to store luggage before our rooms were ready - have never had to pay store luggage at any hotels ever before, This was not a genuine 4 star hotel, more like a 3 star, it was a bit run down, the best part was the two swimming pools, but that was it. No entertainment during the day, and only a mini disco at night for children. Accommodation layout reminded us of Butlins chalets.
Stayed 5 nights in Jul 2024

8/10 Good

Avraham

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Porta Ventura and Ferrari Land
Stayed 1 night in Jul 2024