The carpet was torn, the toilet seat was broken, both sides of the shower curtain rail were coming out of the wall, there was standing water in the bathroom, the spa tub leaked to the carpet, the sheets were stained and there were hairs on them. There were two towels, no hand towels or wash cloths and you could see where the last person spilled something on the side table and it wasn't cleaned up. When I called for assistance I was told maintenance had left for the day. I asked for a screwdriver and I'd fix it myself, he came up with towels and tightened the toilet seat. We will not be back or recommend.