2/10 Terrible
Jillian
Business traveler
Aug 21, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had specifically chosen another location (restaurant, gym, and the lounge area for my team to meet after our conference). Without asking (while I am working at a conference and after I had already dropped off luggage), they moved me to their other location. Other location is close but they moved my luggage and didn’t give me a choice. Other location is not nearly as nice either.
I am appalled and they said “don’t worry we won’t charge you!”
I have never had this happen and travel a lot for work. Additionally and I hope this isn’t the case, I woke up with little red bumps on my back and stomach and fear they might be bedbugs.
Lastly, the guy the first hotel had no idea what he was doing. I tried to check in at 1 knowing my room wouldn’t be ready. He would even check me in. Instead just took my luggage. I then tried to get online to check some emails before leaving to meet my team. Well you can’t get on WiFi without a room number. When I asked how to access he told me to call a phone number for their tech support?! So I couldn’t make use of my waiting time.
Just overall poor experience.
Jillian
Stayed 1 night in Aug 2024