The reception staff placed a wide table between the counter and the customers. NEVER have seen that before and it was ugly and awkward. One of the staff was alright, but the other spoke with a heavy accent, and treated customers as if they owed her a favor. She was simply rude. The room was run down and parts of the fiberglass tub enclosure were broken. The most recent paint job was sloppy, and the underlying surfaces looked as if they were the original from decades ago without repair. Granting that it was Labor Day weekend, for this, I paid more than $200. Bad attitude, weary facility.