2/10 Terrible
Elen
Sep 23, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked the suite with hot tub and I cannot tell you how disappointed we were.
We were shown to the room and then we were shown the hot tub. The cover on the hot tub was filthy and the water was cold. The owner told us if we wanted the water hotter to empty some of the water out and fill it from the tap around the corner which was not very accessible. Basically, the hot tub doesn't heat the water. The area around the hot tub is messy and the fence is broken in parts.
After arriving we didn't stay in the room long and went to Ronda for lunch. The hotel is about 10 minute drive from Ronda which we were happy with.
When we returned, we realised how dirty the room was. It wasn't clean at all. The wardrobes smelt of damp and the shower in places was black. The shower also leaked badly onto the floor.
The air conditioning unit in the room was faulty and after being on for about 30 minutes it leaked water so we had to turn it off.
The water container for the coffee machine was crusty and I had to scrub it clean before we could use the machine. There were also used pods in the machine which you wouldn't expect. The kettle was disgusting - that's the only word I can use for it! I did report this to the owner who brought us another one..
Also, it is advertised as having a four poster bed, robes and drinking water. None of these were here.
Basically, don't pay extra for the suite, it really isn't worth it. The accommodation is nothing like what it is advertised.
Elen
Stayed 2 nights in Sep 2024
