Overall I had a good experience. Your customer service is spot on as far as replies and updates and trying to accommodate the customer. I will say I was disappointed that upon arrival was told my apartment would not be available. So, I don't know what I missed out on. However, the refund as compensation was a really nice touch as far as trying to make it right. I would say, as a new arrival, try to give a little more heads up. Other than that, again, the service was wonderful and the complex and apartment was clean, quite, comfortable and I would recommend you. Scott Mikus