One star is granted for location and staff friendliness.
The property did not honor our reservation for a Junior suite and upon arrival offered my family a twin and a single room for our stay. They blamed a computer problem. Travelling with a young child, we did not want to be separated and the single room was smaller than a prison cell. After complaining, we were moved to a bigger room in the annex where a cot can be added for our child, but it was still not the room we paid for. Rooms in the annex are not well equipped, older, and the main entrance slammed my wife in the back as it closes with a lot of force. We were told that we would need to talk to the manager the next day. After calling Expedia, the hotel put us in the room we paid for as of the second night, which meant we had to waste our morning waiting for the relocation. Expedia was not helpful in resolving this situation. The hotel refused to refund us the portion of the first night for not providing us the room we paid for. The hotel did offer us free breakfast for the stay, but it was not worth it. Do not pay for breakfast as there are many better options around the area.
What the hotel could have done better:
1. Inform us prior to our arrival that the room is not available.
2. Offer us the larger room from the start and not separate a family with a young child.
3. I would be more understanding if they told us it is for one night, as it appears a room was available.
4. Refund the difference for the first day