The manager of the establishment welcomed us right away by helping us with our luggages up the stairs and into the elevator. Also, Aurora, two of the night auditors and the two ladies who gave us water, were very accommodating, helpful and very welcoming! The only one who wasn’t as helpful is Mark, the newest member of the staff. We requested for a shuttle service to the airport, and he stated that we were too late. Although, no one told us that we had to give them a forewarning, in which we actually did. We requested for it the night before we checked out. Especially since their website stated specifically that we would have a free shuttle service to the airport. That is the only discouraging factor of this establishment.